Bilingual Customer Care Representative delivering exceptional service and building relationships with Quench's clients. Proactively manage customer requests, ensuring customer satisfaction and long - term loyalty.
About the role
- Customer Experience & Community Manager engaging with clients via email and social media for personalized children's books publisher. Establishing community relations and enhancing customer experience through empathy and creativity.
Responsibilities
- Empathetic handling of customer inquiries via email and social media
- Community management and building genuine relationships
- Support the Content Manager with creative tasks
- Relay feedback to Marketing, Product, and Tech
Requirements
- Native-level German
- Strong English skills for daily work
- Fluent in French, Italian, or Spanish (plus)
- Organized & proactive
- Ownership mindset
- Empathetic customer care
- Community management
- Content support
- Voice of the Customer
Benefits
- 100% recycled paper
- 1% of revenue donated to social and sustainable partner organizations
- Hybrid or remote work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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