Hybrid Customer Experience & Community Manager

Posted last week

Apply now

About the role

  • Customer Experience & Community Manager engaging with clients via email and social media for personalized children's books publisher. Establishing community relations and enhancing customer experience through empathy and creativity.

Responsibilities

  • Empathetic handling of customer inquiries via email and social media
  • Community management and building genuine relationships
  • Support the Content Manager with creative tasks
  • Relay feedback to Marketing, Product, and Tech

Requirements

  • Native-level German
  • Strong English skills for daily work
  • Fluent in French, Italian, or Spanish (plus)
  • Organized & proactive
  • Ownership mindset
  • Empathetic customer care
  • Community management
  • Content support
  • Voice of the Customer

Benefits

  • 100% recycled paper
  • 1% of revenue donated to social and sustainable partner organizations
  • Hybrid or remote work

Job title

Customer Experience & Community Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job