Senior Sales Operations Manager overseeing operations for Adobe's Americas Digital Media Sales team. Collaborating with sales leaders to drive success, optimize operations, and enhance performance.
About the role
- Sales Operations Specialist linking sales partners and customers at Lexroom. Manage contract activation, administrative management, and post-sales support in the legal AI sector.
Responsibilities
- Manage the activation and verification of contracts generated by the sales network, ensuring accuracy and compliance.
- Guarantee the correct administrative and document management for all acquired Customers.
- Provide timely and quality post-sale assistance to Customers, ensuring continuity and satisfaction with our service.
- Lead the onboarding and training of new sales agents, supporting their integration and the effective use of company tools.
- Offer daily operational support to the sales network, streamlining their fieldwork and removing logistical hurdles.
- Collaborate with the Area Manager / Team Leader to monitor key performance indicators (KPIs) and the overall performance of the network.
- Act as the focal point of contact for all operational needs between sales agents, the company, and our customers.
Requirements
- Proven experience in a commercial back-office, sales support, or customer care role.
- Excellent organizational skills and a high level of precision in managing documents and contracts are essential.
- A strong problem-solving attitude and the ability to work effectively within a dynamic team.
- The capacity to manage multiple, diverse activities simultaneously under pressure.
- Basic knowledge of CRM tools and management software.
Benefits
- Hybrid Work Model: Split your time between working from home and collaborating in our dynamic Milan office, balancing flexibility and team connection.
- Health Insurance: Comprehensive health coverage to ensure your peace of mind.
- Meal Vouchers: Receive ticket vouchers to make your lunch breaks more enjoyable.
- Performance Bonuses: Be rewarded for your hard work with production bonuses tied to your impact and results.
- Team Retreats & Building Activities: Experience periodic retreats and team-building activities that strengthen collaboration and fuel creativity
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