Principal Engineer I providing SME expertise in ServiceNow AIOps for Western Alliance Bank. Identifying development needs and engaging with project sponsors to refine solutions.
About the role
- Senior ServiceNow Administrator managing platform health and strategic direction in an Intelligence role at Leidos. Requires engineering skills and compliance with ServiceNow best practices in Australia.
Responsibilities
- Oversee the configuration and customization strategy ensuring compliance with ServiceNow best practices.
- Manage complex requirements through advanced configuration and scripting.
- Partner with business stakeholders to translate functional requirements into technical specifications.
- Lead the end-to-end upgrade cycle, including release notes review and testing framework oversight.
- Provide technical guidance and code reviews for Junior Administrators, fostering learning and quality within the team.
- Maintain the integrity of the CMDB and monitor overall platform health, proactively addressing performance bottlenecks.
Requirements
- 5+ years of hands-on experience administering and developing on the ServiceNow platform in an enterprise environment.
- Certified System Administrator (CSA) is mandatory.
- Additional certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in ITSM/CSM/HRSD are highly advantageous.
- Deep expertise in JavaScript, Glide API, Flow Designer, and Service Portal configuration.
- Proven experience managing integrations with third-party systems (e.g., Active Directory, Azure DevOps, Monitoring tools) using Integration Hub or custom APIs.
- Strong understanding of ITIL frameworks and Agile development methodologies.
- The confidence to push back constructively when requirements pose a risk to platform stability, offering alternative solutions that meet business needs.
Benefits
- Competitive Package: Salary commensurate with an SME-level role, including training allowances for maintaining certifications.
- Access to a mature instance with significant investment in advanced modules.
- Flexible hybrid working model that values output over hours in the office.
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