Customer Success Manager ensuring clients realize the full value of Proofpoint’s cybersecurity products. Advocating for customers and guiding them for optimal security solutions and deployments.
About the role
- Customer Success Executive focused on driving customer retention and engagement in the Legal sector. Collaborating with clients to demonstrate product value and foster strong relationships.
Responsibilities
- Develop a deep understanding of clients' businesses, strategies, and objectives, using this knowledge to drive product adoption and demonstrate value.
- Deliver impactful training sessions to clients and provide demo support to the sales and account management teams.
- Build strong relationships with key stakeholders across sales, account management, editorial, content, marketing, finance, product, and other relevant departments.
- Onboard new accounts and users, gaining insights into their goals to ensure they quickly realize the value of their investment in our products.
- Document regular processes and answers to common questions to build a comprehensive knowledge bank.
- Achieve all identified customer touchpoints, ensuring consistent and effective engagement.
- Serve as a primary point of contact for inbound client queries.
- Manage the delivery of client usage reports and review metrics to assess account health, providing relevant support as needed.
- Assist the sales and account management teams throughout system renewal cycles.
- Ensure the CRM is kept up-to-date, with accurate and reliable information.
- Collaborate with the Customer Support team to ensure subscriptions are fulfilled as booked.
- Lead conversations with clients to understand requirements for successful fulfilment.
- Ensure a positive customer experience, capturing and sharing product improvement feedback with the team.
- Develop strong relationships with existing clients and key contacts, sharing valuable insights with internal stakeholders.
Requirements
- Ability to communicate effectively on the phone, by email and in person to stakeholders at all levels
- Proactive Client Engagement
- Self-motivated and driven
- Problem solving
- Excellent attention to detail and ability to plan and prioritise workload
- Highly organised and adaptable to emerging priorities
- Ability to work independently as well as within a team environment
- Active learner
Benefits
- Eye care
- Employee Assistance Programme
- A day off for your birthday
- Pension (4% employer contribution and 4% employee contribution)
- Life assurance
- Cycle to work scheme
- Season ticket loan
- £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
- Puregym access
- Perks at work platform access
- Private healthcare
- Company socials
- Access to Employee Affinity Networks
- Mentoring scheme
- Volunteering Day
- Mortgage Advice
- Work from anywhere (2 weeks)
- Generous parental leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Scaled Customer Success Manager leading onboarding and account management for SMB customers at Fyxer AI startup. Driving retention and expansion with a commercial focus in a fast - paced environment.
Strategic Customer Success Manager at Wisedocs enhancing partnerships with insurance carriers. Leading complex customer relationships and driving long - term value in claims workflows.
Manager of Client Success team ensuring effective client management from deployment to renewal. Driving product adoption and collaboration with cross - functional teams for customer satisfaction.
Digital Customer Success Manager enhancing customer engagement for leading digital investigative software company. Focusing on designing customer journeys and ensuring customer satisfaction through digital - first strategies.
Customer Success Escalation Lead onboarding expanding customers at Magnet Forensics. Delivering technical support and facilitating early - stage adoption of digital forensics products.
Customer Success Manager responsible for EMEA accounts at AutogenAI, ensuring customer satisfaction through strong relationships and product advocacy. Collaborating with internal teams to enhance customer experience and drive growth.
Web developer for CRM and customer service solutions at atlantis dx GmbH in Hamburg. Involves PHP and JavaScript for SugarCRM and Zendesk customization and integration.
Internship in Sales & Customer Success at Höme, a festival service company. Communicating with partners and managing relationships within a creative environment.
Integrated Marketing Manager leading direct marketing strategies for Small Business Internet at T - Mobile. Collaborating with teams to execute campaigns on time and within budget while leveraging data - driven insights.