Hybrid Sales Operations Associate

at Lavazza Group

• Job title: Sales Operations Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Sales Operations Associate at Lavazza focusing on OCS and Business Development support. Involved in sales strategy, reporting, and customer engagement across teams.

Responsibilities

• Special projects support cross functional AFH Commercial Team (e.g. New Product Development and Launch).
• Support head of the dept to define and execute sales strategy among different channels (Office Coffee, Office Supply and B2B E-commerce).
• Help coordination among different channel supporting directors of the dept. on lead generation, commercial policy, sales initiative and strategy roll-out.
• Monitor pricing among different channel (incl. compliance on MAP), support promotional activity execution and track results.
• Support E-commerce team and Marketing dept on digital asset creation, online content enhancement and identify improvement opportunities.
• Consolidate and manage reporting of direct and indirect customer sell-out data to assess actual performance vs contracted KPIs.
• Support entire dept over stock replenishment and forecasting process in coordination with Demand Planning dept and external stakeholders (customers, 3PL providers).
• Track, monitor and support new customer activation and internal set up.
• Liaise between sales and Demand Planning team to support in forecasting, including management of new business and/or lost business.
• Support cross functional teams (Sales, Marketing, Finance, Commercial Strategy) with sell-in reporting and analysis to support various aspects of the annual business planning – monthly and quarterly business reviews, annual budget planning, business development and NPD business cases.
• Manage general sales operations activities such as accurate and timely submission of rebates, POs, sales commissions, and contract updates for equipment changes.
• Manage sample orders for new customer and innovation.
• Cross team support on OCS and OP on customer engagement and lead gen/prospect funneling.
• Create and maintain instruction manuals/documentation of business process and timelines, critical activities, and key contacts to maintain business continuity as the cross functional team evolves.

Requirements

• Four year degree from an accredited institution, preferably in Business
• 2+ years experience supporting AFH channels and customers preferred
• 2+ years experience in strategic consulting and business development
• Demonstrated ability of proactively interpret digital trends and think criticality to challenge the status quo
• Experience working in a distributor environment preferred
• Excellent interpersonal skills, high standing and abilities to present and communicate to a directive audience
• Highly organized and strong project management skills
• Intermediate/Advanced skills in MS Office (Excel, PPT) required
• Ability to efficiently and effectively learn new technology (Proprietary Lavazza tools)
• High attention to detail, with the ability to multi-task and effectively prioritize
• Highly agile and thrives in a fast paced working environment with an entrepreneurial mindset
• Strong collaboration and with the ability to work well cross functionally with all levels of the organization - peers to Executives

Benefits

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule (3 days in office, 2 days work from home)
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!