Operations Supervisor managing production and leading the manufacturing team at Southwire Company. Ensuring safety and operational excellence in the production process.
About the role
- Supervisor of Bank Teller Operations at USAA, ensuring compliance and exceptional customer service in banking.
Responsibilities
- Supervise USAA Bank Tellers completing bank transactions with outstanding customer service in a face-to-face environment.
- Develop employees through regular mentor and feedback that leads to improved results.
- Maintain compliance with prescribed policies, procedures, regulations and guidelines associated with USAA's banking products.
- Reconciles and maintains the vault, teller cash drawers, the general ledger according to policy, and other bank related items.
- Conducts scheduled and random audits on Teller cash drawers.
- Approves exception or large item transactions within limits of authority involving risk or sensitive customer situations.
- Responsible for Operational Audits and Risk Management.
- Partners with Agile Product and Business Process Owners to review and certify existing and new member experiences from an operational perspective.
Requirements
- Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required ) may be substituted in lieu of degree.
- 4 years of progressive retail banking or teller experience required.
- 1 year of direct team lead or supervisory experience required.
- Advanced knowledge of applicable banking regulations, guidelines, and procedures, to include PATRIOT Act - Anti-money Laundering, Regulation CC, OFAC, etc.
- Outstanding interpersonal, communication, and customer service skills.
- Outstanding mathematical and critical thinking skills using logic to identify strengths and weaknesses to improve upon current process and minimize risk.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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