Counter Sales Associate selling merchandise to customers at Colonial Electric's store in Northeast Philadelphia. Responsibilities include processing orders and resolving customer issues promptly.
About the role
- After Sales Service – Backoffice Specialist at Luigi Lavazza managing service processes in hybrid setup. Ensures data accuracy in SAP and Salesforce and oversees machine portfolios for efficiency.
Responsibilities
- Support implementation of machine projects with attention to cost-effectiveness, sustainability and process optimization
- Maintain the machine portfolio and coordinate price and data changes with Controlling, Procurement and Asset Accounting
- Salesforce key user for case and work order management, system maintenance, and rollout of new features and trainings
- Manage spare parts including item codes, pricing and order processing in SAP, and coordinate with headquarters
- Execute purchase and invoicing processes and maintain data in Salesforce and SAP
- Coordinate retrofits and machine exchanges for designated customers and monitor IoT systems
- Prepare reports and update master data
Requirements
- Completed commercial vocational training or equivalent qualification, ideally with experience in machine management
- At least three years' professional experience in after-sales, back office or a comparable role, ideally in the FMCG sector
- Strong knowledge of SAP R/3 (HANA analytics) and MS Office (especially Excel); Salesforce experience is desirable
- Proactive, solution-oriented working style with a focus on digital tools and new ways of working
- Strong result and quality orientation, organizational skills and enjoyment of project work
- Excellent communication skills and enjoyment working with international stakeholders
- Very good German and English skills, both written and spoken; Italian is a plus
- Good understanding of reporting, data maintenance, process analysis and cost optimization
- Willingness to travel and flexibility
Benefits
- Attractive and competitive compensation plus additional benefits (e.g., Sodexo vouchers, gym contributions, employee discounts, etc.)
- Hybrid working: two Smart Work days per week + three Smart Work flex days per month
- Open, entrepreneurial company culture with room for individual development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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