ServiceNow Service Portal Developer responsible for designing, building, and maintaining custom portals on ServiceNow platform. Requires strong expertise in ServiceNow’s Service Portal framework and web technologies.
About the role
- Software Engineering - Developer at Kyndryl designing and implementing cutting-edge solutions. Collaborating to deliver value faster through innovative development practices.
Responsibilities
- Designing, developing, and implementing cutting-edge software solutions.
- Implementing identified components using design documentation and functional programming specifications.
- Ensuring that implemented components are appropriately documented, unit-tested, and ready for integration into the final product.
- Architecting solutions, testing code, and deploying a CI/CD pipeline.
- Providing work estimates for assigned development work and guiding features, functional objectives, or technologies being built.
Requirements
- Minimum of 7+ years of hands-on experience with ServiceNow development and administration.
- Proficient in creating and managing ServiceNow workflows, business rules, UI actions, client scripts, and notifications.
- Experience with ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalogue, and Knowledge Management.
- ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, ControlM, OEM.
- Orchestration to automate workflows.
- Knowledge of scripting languages like JavaScript, HTML, and CSS.
- Proficiency in integrating ServiceNow with other monitoring, incident management, and IT operations tools using REST APIs, SOAP APIs, webhooks, and other methods to pull data from external systems into ServiceNow.
- Experience integrating third-party monitoring tools like Grafana, Prometheus, Splunk, etc., with ServiceNow’s Event Management to automate incident creation.
- Strong experience in configuring and maintaining ServiceNow integrations with other platforms.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
Benefits
- Employee learning programs for industry certifications, including Microsoft, Google, Amazon, Skillsoft, and more.
- Company-wide volunteering and giving platform offering donation, fundraising, volunteering opportunities, and support for over 2 million non-profit organizations.
Job title
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