Founding Customer Success Manager building onboarding and support processes for Adaptive, an AI cybersecurity startup in London. Leading customer engagement and driving successful outcomes across the EMEA region.
About the role
- Customer Success Coordinator supporting Canadian healthcare clients for Fintech company. Engaging proactively and resolving issues to ensure client satisfaction in a hybrid work model.
Responsibilities
- Proactive outreach
- Proactively contact clients to build trust, strengthen relationships, and ensure they have the training and tools needed to succeed
- Support clients to resolve any issues and perform necessary troubleshooting
- Ensure appropriate solutions are implemented and functioning
- Respond to all incoming emails within 24 hours
- Proactive retention of at-risk clients
- Analyze customer feedback, usage data, and behavior
- Collaborate with internal teams to resolve customer issues
- Track and analyze customer retention metrics and trends
Requirements
- Proven experience in customer relationship management, account management, retention, customer service, or a similar role (at least one year)
- Excellent communication, listening, and interpersonal skills
- Technical expertise with SaaS tools, networks, and payment card network infrastructure
- Demonstrated problem-solving abilities and emotional intelligence
- Ability to analyze data and draw insights to optimize customer engagement
- Attention to detail, strong organizational skills, and rigor in follow-up
- Ability to quickly learn new technologies
- Autonomy and proactivity
- Excellent written and verbal communication skills
- At least one year of relevant experience
- Bachelor's degree or equivalent (education and experience)
- Bilingual fluency in English and French (written and verbal)
Benefits
- Career growth and visibility within a Fortune 500 company
- Competitive base salary
- Flexible remote work options
- Comprehensive benefits after 30 days
- Training provided by industry-recognized professionals
- Opportunities for advancement in a dynamic environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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