Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Senior Director leading Generics Sales and Customer Engagement for Teva Pharmaceuticals. Overseeing a team of ~50 and driving customer engagement across Canada.
Responsibilities
- Define strategy, develop and execute plans to grow retail generics sales, drive customer engagement, and optimize operations, including customer service, demand planning, and data analytics.
- Work closely with internal functions to ensure alignment on strategies, objectives, and customer needs.
- Lead, mentor, and develop a team of approximately 50 people, focusing on national retail and key account sales groups while delivering essential business analytics and modernizing customer engagement models.
- Set sales targets, monitor performance, and drive initiatives to generate revenue growth and ensure successful product launches.
- Build strong customer relationships to expand business opportunities and maximize market demand.
Requirements
- Bachelor’s degree (MBA preferred)
- 10+ years of sales leadership in pharmaceuticals (preferably generics), with strong knowledge of the Canadian retail pharmacy market
- Progressive leadership experience managing functions in one or more relevant business areas (marketing, product management, customer service, supply chain, etc.)
- Strong strategic and operational skills, with a proven ability to lead cross-functional sales teams and drive business success and innovation
- Proven ability to lead large teams, manage budgets, and drive change
- Up-to-date knowledge of current and emerging technology and data within the industry and understanding of its competitive implications
- Excellent communication skills; bilingual in French and English preferred
- Proficiency in English is required to communicate with clients, partners, and internal teams located outside of Quebec.
Benefits
- Teva Canada benefits plan (health, dental, disability, life insurance)
- Employee Assistance Program and virtual health services
- Retirement savings plans
- Employee Stock Purchase Plan (ESPP)
- Paid time off: vacation, wellness days, sick/care days, Teva days, and volunteer days
- Education support program
- Recognition programs (years of service, etc.)
- Employee discounts
- And much more!
Job title
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Not specified
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