Hybrid Senior Client Implementation Lead – Operations

at Kraken

• Job title: Senior Client Implementation Lead – Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $150,000 - $200,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Client Implementation Lead working with clients to implement Kraken's sustainable energy solutions across North America. Championing best practices in energy management and client collaboration.

Responsibilities

• Help us use technology to make a big green dent in the universe!
• Kraken powers some of the most innovative global developments in energy.
• We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
• It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
• Kraken Ambassador: Champion the Kraken model!
• Lead by example, identifying the best talent with a lens on reducing bias and championing diversity. Be a key part of the client recruitment transformation!
• Thrive in a 1:1 setting, working on development of client leaders and specialists.
• Provide bespoke advice and coaching to push clients to the next level.
• Be involved in high-level group programs focussing on Influential Management, Assertive Communication and Principled Decision-making.

Requirements

• Fluent in English (written and spoken)
• North American Energy Industry experience is a must for a senior level role.
• This role is based out of our New York office, but you will be expected to travel frequently to varying locations across North America, including the west coast.
• Ability to understand what success looks like for a client
• A flair for influencing and natural ability to “sell” different ways of working
• Proven experience in building relationships and trust with clients
• Right to live and work in the United States

Benefits

• Great **medical**, **dental**, and **vision insurance** options including FSAs.
• **Paid time off** — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• **401(k)** plan with employer match.
• **Parental leave.** Biological, adoptive and foster parents are all eligible.
• **Pre-tax** commuter benefits.
• **Flexible working environment**: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
• **Equity Options**: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
• **Modern office** or co-working spaces depending on location.