Head of Partner Development leading strategic partnerships at the World Economic Forum. Driving new business growth and building long - term strategic relationships in North America.
About the role
- Client Partner leading strategic relationships with major utility clients at Kraken, focusing on technology and sustainability initiatives. Managing escalations, client value realization, and commercial growth.
Responsibilities
- Serve as a senior strategic partner to C-level+ stakeholders
- Dive into the details and roll up your sleeves—working across all levels of complex, dynamic clients
- Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust
- Ensure clients get full value from our products and operating model
- Connect the dots between our tech, cultural transformation approach, and their evolving needs
- Manage clients through escalations for critical issues
- Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships
- Manage commercial relationships and deliver to new business development and/or revenue targets
- Identify and shape early-stage growth opportunities across the portfolio
Requirements
- Enterprise client leadership – Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus
- Transformation mindset – Ability to guide clients through operational and cultural change, with a consultative, pragmatic style
- Tech/Product fluency – Strong understanding of SaaS businesses; ideally with engineering or product experience
- Energy and Utilities sector knowledge – Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation
- Executive presence – Trusted advisor to senior leaders; able to influence and challenge constructively
- Cultural fluency – Business Fluent English required; Business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, Germany, Japanese) is also a plus, as well as appreciation for cross-cultural dynamics.
- This role will be supporting our German clients and fluency in German is required.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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