Client Manager responsible for maintaining commercial client accounts and managing relationships with insurance companies. Ensuring accurate documentation and proper communication within the agency and clients.
About the role
- Client Partner leading strategic relationships with large utility and energy clients at Kraken. Focused on technology, transformation, and sustainability in energy sector.
Responsibilities
- Lead strategic relationships with some of Kraken’s largest utility and energy clients
- Serve as a senior strategic partner to C-level+ stakeholders
- Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust
- Ensure clients get full value from our products and operating model
- Manage clients through escalations for critical issues
- Manage commercial relationships and deliver to new business development and/or revenue targets
Requirements
- Enterprise client leadership – Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus
- Transformation mindset – Ability to guide clients through operational and cultural change, with a consultative, pragmatic style
- Tech/Product fluency – Strong understanding of SaaS businesses; ideally with engineering or product experience
- Energy and Utilities sector knowledge – Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation
- Executive presence – Trusted advisor to senior leaders; able to influence and challenge constructively
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