Client Partner leading strategic relationships with major utility clients at Kraken, focusing on technology and sustainability initiatives. Managing escalations, client value realization, and commercial growth.
About the role
- Principal Client Partner collaborating with executives on human capital strategies. Leading transformative deployments to unlock performance, culture, and growth at BetterUp.
Responsibilities
- Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
- Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.
- Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
- Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.
- Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
- Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
- Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.
- Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.
Requirements
- 10+ years of experience in consulting, HR transformation, organizational development, or a similar strategic role.
- A track record of executive-level advising, especially with CHROs or enterprise business leaders.
- Deep domain expertise in human capital, people strategy, or enterprise talent systems combined with business acumen.
- Experience leading complex, cross-functional deployments or change initiatives at scale.
- Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
- Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
- Experience operating inside high-growth SaaS, human transformation platforms, or people tech companies is a plus.
- A mindset rooted in outcomes, ownership, and long-term impact.
- Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction)
- Uses AI-generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations
Benefits
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental, and vision insurance
- Flexible paid time off
- All federal/statutory holidays observed
- 4 BetterUp Inner Workdays
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
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