Customer Service Representative overseeing the day - to - day coordination of customer shipments. Ensuring requirements are met while providing effective shipment planning and updates in Jakarta, Indonesia.
About the role
- Product Support Specialist acting as the technical backbone for telemedicine operations. Collaborating with customer service and engineering to ensure seamless healthcare experiences.
Responsibilities
- Act as the second line of defense: Resolve escalated technical issues from our platform (VPN, WebRTC/Audio, Browser API permissions) that require deeper investigation.
- Bridge the gap: Work closely with the Engineering and Product teams to escalate verified bugs, providing them with clear logs, reproduction steps, and context.
- Investigate & troubleshoot: Don’t just fix - analyze. You will identify root causes of recurring incidents and help implement long-term fixes.
- Priority management: Navigate a fast-paced environment, triaging urgent blockers in the telemedicine flow to ensure medical consultations are never compromised.
- Knowledge champion: Document technical workflows and create "troubleshooting playbooks" to empower the L1 support team.
- Monitor & Report: Keep a pulse on platform health and proactively communicate potential system-wide issues to the stakeholders.
Requirements
- Previous experience in IT or Technical Support (Level 2), ideally within a SaaS or Health-tech environment;
- Degree in Information Systems Management or a related technical field is preferred;
- You possess a natural problem-solving DNA and you don’t stop at "it’s broken," you have a logical approach to debugging and a relentless drive to understand the root cause;
- You have a "technical detective" mindset and are comfortable using Browser DevTools to inspect network requests or console errors;
- You are a communication bridge with the ability to translate complex "bugs" into simple instructions for doctors and "user pain points" into actionable data for the tech team;
- You remain methodical and empathetic when a doctor is mid-consultation and needs an immediate resolution;
- Native Portuguese and a solid command of English.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Support Specialist providing account and technical support for Medbridge's software solutions used by healthcare providers. Collaborating with clients and internal teams to enhance user experience and troubleshoot issues.
Customer Service Representative assisting customers with inquiries and resolving service requests in the Health Insurance sector. The role requires proficiency in Spanish and English with a focus on customer satisfaction.
Client Service Representative at AmeriVet serving as the primary contact for clients at our veterinary clinic. Ensuring exceptional service and client interactions in person and on the phone.
Customer Care Specialist at Reconomy supporting regulatory obligations and customer service through phone and email communications during pre - commercial phases.
Sales Support Specialist supporting Sales Teams and Agents providing services across APCO products and brands. Focused on resolving inquiries and aiding in business opportunities.
Customer Support Operations Manager in a fast - growing company managing international customer support. Designing processes and ensuring fluid customer experience in both French and English.
Customer Support Specialist in Guatemala assisting clients through chat and email. Responsible for improving processes and enhancing customer service experiences in a hybrid role.
Customer Service Coordinator handling customer inquiries and support from home. Advocating for customers and resolving issues in a fast - paced environment.
Area Customer Experience Specialist providing financial concierge services to customers and colleagues across branches. Responsible for customer transactions and educating clients about banking products and services.