Outside Sales Marketing Representative at SERVPRO® fostering community relationships and referrals while delivering exemplary cleanup and restoration services.
About the role
- Senior Salesforce Admin enhancing business systems for Kinective, transforming fintech services with innovative Salesforce solutions. Collaborating with stakeholders and maintaining comprehensive documentation in a dynamic environment.
Responsibilities
- Partner with cross-functional stakeholders and Salesforce architect to document business requirements and translate them into scalable technical solutions within Salesforce and other third-party business systems, including Kinective’s PSA tool and marketing automation tool
- Customize Salesforce and other applications by configuring workflows, process automation, user interfaces and data models
- Ensure data quality, perform deduplication, and oversee data migrations
- Maintain comprehensive system documentation, including business process workflows, data flow diagrams, solution architecture and release notes
- Manage user accounts, roles, permissions and licenses
- Develop and maintain reports and dashboards to support decision-making
- Provide ongoing support and troubleshooting for business systems
- Adhere to university policies, industry best practices, and compliance standards for Salesforce and other systems administration
Requirements
- 5+ years of Salesforce Administrator experience
- Extensive knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, CPQ, and expertise in key Salesforce architectural concepts
- Experience with marketing automation and PSA tools. Specific experience with HubSpot and Certinia a plus
- Proficiency in flows, validation rules, reports, dashboards, and user management
- Experience with Agile project management framework
- Preference for experience in the banking and financial institution industry in a B2B SaaS environment
Benefits
- 401(k) plan with company contributions
- Flexible paid time off and company holidays
- Generous parental and caregiver leave
- Comprehensive health benefits including medical, dental, vision, and prescription coverage
- Life and disability insurance
- Wellness resources and professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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