Telesales Agent assisting Belgian customers, fluent in Flemish and French for a leading warranty services company in Spain. Handling inquiries, registering devices, and providing excellent customer service.
Responsibilities
Beantwoorden van inkomende oproepen van Belgische klanten in het Frans en Vlaams
Registreren van nieuwe huishoudtoestellen en klantgegevens
Uitleg geven over de wettelijke garantie en aanvullende verzekeringen aanbieden
Je verkoop- en communicatievaardigheden gebruiken om prestatiedoelstellingen te behalen
Uitstekende klantenservice bieden en feedback delen over mogelijke verbeteringen
Requirements
Vloeiend in Vlaams en Frans (Engels of Spaans is een pluspunt!)
Een sterke communicator met een commerciële instelling
Zelfverzekerd in verkoop en het omgaan met bezwaren
Klantgericht, proactief en een echte teamspeler
Vertrouwd met Microsoft-tools en comfortabel met thuiswerken
Benefits
100% remote of hybride werk (indien woonachtig in Madrid)
Competitief salaris + prestatiebonussen
Maaltijdcheques
26 vakantiedagen + 7 extra verlofdagen per jaar
Alle benodigdheden voorzien (laptop, headset, HDMI/USB-adapter)
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