Senior Specialist overseeing ATM operations and ensuring efficient support for ATM networks. Coordinating with vendors and managing technical issues to maintain high availability and security standards.
Responsibilities
Oversee and ensure efficient operation of ATM networks
Manage complex technical issues and provide troubleshooting support
Liaise with vendors to resolve escalated issues
Ensure ATMs comply with regulations and security protocols
Identify opportunities for process improvement
Generate and analyze performance reports
Assist in ATM deployment projects
Provide guidance and training to junior team members
Requirements
High School Diploma or GED required, Bachelor's Degree or equivalent experience preferred
Minimum 3 years of operations experience required
Working knowledge of business concepts and tools
Extensive customer service experience
Knowledge of back-office operations and banking transaction processing
Understanding of major production application systems
Familiarity with Gemba Kaizen methodology
Benefits
Eligible for incentive compensation subject to individual and company performance
Flexible options for workspaces in mobile environments
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