Client - facing operational support role within Truist for syndicated loan servicing. Involves complex financial calculations and ongoing interactions with clients and stakeholders.
About the role
- Senior Specialist overseeing ATM operations and ensuring efficient support for ATM networks. Coordinating with vendors and managing technical issues to maintain high availability and security standards.
Responsibilities
- Oversee and ensure efficient operation of ATM networks
- Manage complex technical issues and provide troubleshooting support
- Liaise with vendors to resolve escalated issues
- Ensure ATMs comply with regulations and security protocols
- Identify opportunities for process improvement
- Generate and analyze performance reports
- Assist in ATM deployment projects
- Provide guidance and training to junior team members
Requirements
- High School Diploma or GED required, Bachelor's Degree or equivalent experience preferred
- Minimum 3 years of operations experience required
- Working knowledge of business concepts and tools
- Extensive customer service experience
- Knowledge of back-office operations and banking transaction processing
- Understanding of major production application systems
- Familiarity with Gemba Kaizen methodology
Benefits
- Eligible for incentive compensation subject to individual and company performance
- Flexible options for workspaces in mobile environments
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Degree requirement
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