Head of Customer Success managing strategic customer initiatives at gyde. Leading a 5 - member team to enhance customer experience in educational offerings.
About the role
- Customer Success Manager facilitating the use of digital platform solutions for Sparkassen. Collaborating with partners and conducting workshops while ensuring successful project management.
Responsibilities
- You play a key role in supporting our partner Sparkassen by assisting them with the implementation and optimal use of our digital platform solutions around real estate.
- You accompany partner Sparkassen in the context of the digital real estate platform.
- You support the Sparkassen in the rollout and usage of digital platform solutions.
- You create informational materials and sales presentations.
- You implement onboarding and optimization projects at Sparkassen on-site as well as remotely and take responsibility for project management.
- You actively collect feedback and pass it on to the product development team to drive improvements and new features.
- You deliver presentations and conduct workshops at professional events.
Requirements
- Completed university degree in a relevant field (e.g., Business Administration, Business Informatics) or vocational banking training with relevant professional experience
- Experience in the real estate and finance sectors, ideally with Sparkassen
- Solid knowledge of project management and customer communication
- Motivation to help shape innovative digital solutions in a dynamic environment with strong potential for personal development
- Flexibility and willingness to travel within Germany for customer projects (occasionally approx. 2–3 times per month).
Benefits
- Remote work option
- Trust-based working hours
- Flexible planning of your 30 days of annual leave with the option to extend your vacation by up to 20 additional days
- Numerous benefits such as a health/wellness budget
- Subsidy for the Deutschlandticket (public transport pass)
- Employee discounts
- Gympass
- Company pension scheme
- External employee counselling (EAP)
- Hypobike
- Hypoport shares
- Group accident insurance
- After-work parties
- Sports programs
- Free drinks/snacks and much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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