Senior Manager for Avangrid overseeing Gas Operations across multiple New York locations. Leading operational success through safety and customer satisfaction initiatives while managing staff and resources.
About the role
- IT Operations & Delivery Lead with strong engineering background for Kami’s digital classroom platform. Architecting internal systems and leading CRM migrations for scaling operations.
Responsibilities
- Integrate global toolsets by leading the technical alignment and data synchronization between Kami and Book Creator platforms.
- Deliver end-to-end projects as a hands-on technical lead, moving from initial requirements to finished, production-ready code.
- Lead major technical migrations, specifically owning the end-to-end CRM transition by writing custom migration scripts and ensuring data integrity.
- Enhance internal administrative tools by developing and maintaining the Internal Admin Control Panel, writing scalable code to improve account management workflows.
- Support ongoing IT Operations by overseeing SaaS license management and internal technical infrastructure once primary delivery goals are met.
- Execute complex API integrations, building the logic to connect our financial systems, CRM, and core databases for seamless cross-team data flow.
- Optimize database architecture by adding new fields and writing advanced SQL queries to provide our Reporting and Support teams with actionable data.
- Drive technical automation by leveraging AI and modern engineering tools to streamline the Purchase Order (PO) process and eliminate manual administrative bottlenecks.
Requirements
- Proven experience in a software engineering or technical operations role, with a focus on building and automating internal tools.
- Expert-level ability to write complex queries, manage relational schemas, and maintain data hygiene.
- Ability to write clean, maintainable code in modern languages to build internal tools and manage complex API integrations.
- Experience using AI tools or advanced scripting to automate repetitive business processes and forms, such as PO processing.
- Deep understanding of how to sync disparate platforms (e.g., CRM, Finance, and Core Databases) to create a single source of truth.
- Demonstrated success in leading high-impact technical projects, such as CRM migrations, from requirement gathering to full deployment.
- Skilled in Extract, Transform, and Load (ETL) processes required for moving large data sets between systems while maintaining 100% accuracy.
- Exceptional critical thinking skills with a "Tier 3" mindset—the ability to diagnose and fix deep-seated technical issues within internal tools.
- A proactive approach to working with Finance and Support teams to translate their operational needs into high-performing technical solutions.
Benefits
- A people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions
- High calibre and diverse team ranging from successful startup veterans, to Fortune 500 and big tech professionals
- Continuous learning and development opportunities, including subsidised course fees, certifications, conferences, and free access to Udemy and more
- A strong mission ; the satisfaction of knowing you’re not only helping modern-day superheroes, aka teachers but also helping them shape the minds of future generations all across the globe
- Happy customers : Helping thousands of schools worldwide through the digital transformation of education for the 21st century. Just read our reviews.
- Huge potential: Already used by 70M users in 175 countries. One of the most popular and fastest-growing EdTech platforms worldwide.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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