IT Operations & Delivery Lead with strong engineering background for Kami’s digital classroom platform. Architecting internal systems and leading CRM migrations for scaling operations.
Responsibilities
Integrate global toolsets by leading the technical alignment and data synchronization between Kami and Book Creator platforms.
Deliver end-to-end projects as a hands-on technical lead, moving from initial requirements to finished, production-ready code.
Lead major technical migrations, specifically owning the end-to-end CRM transition by writing custom migration scripts and ensuring data integrity.
Enhance internal administrative tools by developing and maintaining the Internal Admin Control Panel, writing scalable code to improve account management workflows.
Support ongoing IT Operations by overseeing SaaS license management and internal technical infrastructure once primary delivery goals are met.
Execute complex API integrations, building the logic to connect our financial systems, CRM, and core databases for seamless cross-team data flow.
Optimize database architecture by adding new fields and writing advanced SQL queries to provide our Reporting and Support teams with actionable data.
Drive technical automation by leveraging AI and modern engineering tools to streamline the Purchase Order (PO) process and eliminate manual administrative bottlenecks.
Requirements
Proven experience in a software engineering or technical operations role, with a focus on building and automating internal tools.
Expert-level ability to write complex queries, manage relational schemas, and maintain data hygiene.
Ability to write clean, maintainable code in modern languages to build internal tools and manage complex API integrations.
Experience using AI tools or advanced scripting to automate repetitive business processes and forms, such as PO processing.
Deep understanding of how to sync disparate platforms (e.g., CRM, Finance, and Core Databases) to create a single source of truth.
Demonstrated success in leading high-impact technical projects, such as CRM migrations, from requirement gathering to full deployment.
Skilled in Extract, Transform, and Load (ETL) processes required for moving large data sets between systems while maintaining 100% accuracy.
Exceptional critical thinking skills with a "Tier 3" mindset—the ability to diagnose and fix deep-seated technical issues within internal tools.
A proactive approach to working with Finance and Support teams to translate their operational needs into high-performing technical solutions.
Benefits
A people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions
High calibre and diverse team ranging from successful startup veterans, to Fortune 500 and big tech professionals
Continuous learning and development opportunities, including subsidised course fees, certifications, conferences, and free access to Udemy and more
A strong mission ; the satisfaction of knowing you’re not only helping modern-day superheroes, aka teachers but also helping them shape the minds of future generations all across the globe
Happy customers : Helping thousands of schools worldwide through the digital transformation of education for the 21st century. Just read our reviews.
Huge potential: Already used by 70M users in 175 countries. One of the most popular and fastest-growing EdTech platforms worldwide.
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