Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software - related inquiries and issues across the production environment.
About the role
- Customer Support assisting users of a property management platform in Cluj-Napoca, Romania. Working with international teams to improve the user experience and product delivery.
Responsibilities
- Process phone calls & tickets
- Edit tickets
- Answer product-related questions
- Provide feedback to customers in German
- Create and design support articles and videos
- Coordinate and communicate with developers
Requirements
- Customer-facing experience
- Fluent in English & German (both written & spoken)
- Problem-solving skills and technical understanding of products and systems
- Strong communication skills in customer interactions
- Reliability and ability to work independently
- Nice to have: Background in economics, computer science, business administration, or similar (Bachelor/Master)
Benefits
- Assistance in setting up the project and integrating with the team
- Guidance during onboarding
- Support in any aspect of your activities
- Free choice of hardware
- Perks such as private health insurance and 7card
- Regular team events (e.g., a week in a mountain hut)
- Flexible hybrid work model (permanent)
- Central workplace in a large company building with extensive community spaces, including a garden, BBQ area, and more
- If you're missing something — let’s talk!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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