Member Advocate III supporting healthcare navigation for L.A. Care Health Plan members. Handling complex cases, resolving issues, and facilitating access to services for vulnerable populations in Los Angeles.
About the role
- Customer Success Manager optimizing client use of JUPUS, a growing Legal Tech company. Focusing on customer retention and maximizing value for law firms through strategic support.
Responsibilities
- You will be the primary contact for our existing clients and ensure they integrate JUPUS into their daily workflows in the best possible way.
- You identify opportunities for clients to use JUPUS more effectively and help them discover additional features and tailored solutions.
- You proactively work to prevent churn by advising clients early and offering solutions for any challenges they face.
- You conduct strategic conversations to maximize the individual value JUPUS delivers to each law firm.
- You analyze customer behavior and the Health Score to develop data-driven measures for retention and expansion.
- You collaborate closely with the product, sales, and support teams to channel customer feedback into the ongoing development of JUPUS.
- You conduct targeted win-back conversations with clients who have already cancelled and actively work on their reacquisition.
Requirements
- Excellent customer communication: You are empathetic, persuasive, and skilled at building long-term relationships.
- Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively pursue them.
- Experience in Customer Growth, Retention & Expansion: You have 1–2 years in a comparable role and bring valuable experience.
- Strategic thinking: You understand client needs, recognize patterns, and develop sustainable solutions for long-term usage.
- Initiative & ownership: You take action, independently find solutions, and actively drive results.
- Data-driven approach: You use analytics and KPIs to make informed decisions for customer strategy.
- Startup mentality: You thrive in a dynamic environment, have a hands-on mindset, and want to make a real impact.
- German at C2 level, both written and spoken; good English is a plus.
Benefits
- Grow with us: We offer numerous opportunities for development and the chance to help reimagine one of the world’s oldest industries.
- Dynamic startup culture: Work in a motivated and supportive team where colleagues help each other.
- Flexibility: Home office and flexible working hours are part of our standard offering.
- Modern equipment: A current MacBook will be provided.
- Stay fit: We cover your Urban Sports Club membership.
Job title
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