Hybrid Application Support Analyst

at Macmillan

• Job title: Application Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, TCP/IP
• Location requirements: Hybrid, Swansea, United Kingdom

About the role

• Join MDL as an Application Support Analyst managing Blue Yonder WMS, ensuring efficient operation and support of warehouse systems at MDL Swansea.

Responsibilities

• Support and maintenance of the Blue Yonder (Red Prairie, JDA) warehouse management system (WMS) to a “WM Super User” level, along with other Warehouse Systems (PEEM, VISTA).
• Monitor and control of critical business systems, including system upgrades, software roll outs/deployment and performance monitoring, system integration/interfacing.
• Supplier management, working closely with the IT Delivery Manager.
• Ensure technical documentation is developed and maintained at all times.
• Handle IT issues and requests passed from first/second line support.
• Provide comprehensive support and end user documentation for existing systems and project implementations.
• Adhere to Change Control/Management processes and procedures; deploy and test any critical changes before go-live.
• Participate in monitoring business processes and systems to ensure and/or improve internal processes and service delivery.

Requirements

• Ideally undergraduate degree in an IT discipline or experience within the IT industry.
• Good academic achievement GCSE, or equivalent, standard.
• SQL databases and queries.
• Conscientious and organised with good task time-keeping.
• Excellent attention to detail, with good literacy and numerical skills.
• Competent in creating clear documentation of process and work instruction.
• Good business awareness and a desire to understand the operational workflow and demands.
• Must possess a “can do” attitude and be enthusiastic with a positive outlook.
• Able to work to targets reliably with limited supervision.
• Competency with language to clearly articulate solutions and suggestions to others.
• Working Knowledge of Blue Yonder, Red Prairie, JDA software and/or MOCA would be a distinct advantage.
• Understanding of basic networking protocols and principles such as the TCP/IP framework.
• Microsoft Operating Systems (Windows 10 and 11).
• Microsoft Server Operating Systems (Server 2016, 2019, 2022).
• Microsoft Office Suite.
• Google for Work applications.

Benefits

• Enhanced pension contributions (up to 11% employer and 7% employee).
• Annual leave starting at 25 days plus bank holidays, increasing up to 30 days with service.
• Private medical insurance, medical cash plan, and dental insurance.
• Life assurance and company sick pay.
• Electric car salary sacrifice scheme and a cycle to work scheme.
• Access to an Employee Assistance Programme (EAP), group income protection, and other well-being perks.
• Hybrid working opportunities.
• On-site health checks and flu vaccinations.