Technical Support Manager at ADI Centre of Excellence providing pre - and post - sales support for Fire & Security products. Driving team success and improving customer satisfaction and retention.
About the role
- Digital Workplace Support Engineer providing first-line IT support in Brussels for an international client. Supporting end users and managing incidents in a digital workplace.
Responsibilities
- Proveer servicios de soporte de primera línea en un entorno de Digital Workplace
- Gestionar todas las interacciones de usuario (teléfono, portal de tickets, chat, mensajería)
- Proveer orientación y soporte a los usuarios sobre servicios, software y aplicaciones
- Seguimiento y resolución de incidentes y solicitudes de usuarios
- Soporte y administración de estaciones de trabajo (Windows 10 y superiores)
- Soporte en aplicaciones de Office (Office 2016 y superiores)
- Ejecutar tareas básicas relacionadas con la gestión de cuentas, configuración de red y protocolos
Requirements
- 5-7 años de experiencia
- Título de Bachelor en IT o campo relacionado
- Inglés (C1) (obligatorio)
- Francés (C1) (obligatorio)
- Buena conocimiento de soporte y administración de Workstation
- Conocimiento básico de entornos de servidor Windows/Linux y Active Directory
- Habilidades analíticas y de resolución de problemas
Benefits
- Horarios flexibles
- Tecnologías más punteras
- Modalidad de trabajo presencial, teletrabajo o mixta
Job title
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