Ingénieur Support Technique spécialisé dans les moteurs diesel chez Liebherr. Responsable de l'assistance technique et de l'amélioration continue des produits avec des déplacements chez les fournisseurs.
About the role
- Senior Support Engineer providing complex 3rd Level Support at Delegate Technology for software solutions. Analyzing and resolving technical issues while working closely with Core Products Team.
Responsibilities
- Central point of contact for complex technical issues
- Support the 2nd-level support team with problems
- In-depth analysis of system behavior and log files
- Support the Core Products team with thorough analyses and proposed solutions
- Evaluate issues and hand them over to the Core Products team in a structured manner
Requirements
- Several years of experience with agile methodologies (Scrum or Kanban)
- Basic knowledge of SQL/Oracle and database queries
- Experience with .NET-based applications and web services
- Understanding of software architectures
- API knowledge, specifically JSON and XML data formats
- Structured, solution-oriented working style and a high degree of personal responsibility
- Very good German and English skills, both written and spoken
- High motivation, resilience, team spirit and flexibility
Benefits
- A personal workstation in a central office location at Praterstern
- Partial remote work (hybrid) option
- Dog-friendly policy for canine companions
- Relaxation room for unwinding
- Monthly brunch
- Foosball and darts tournaments
- Company parties
- Outdoor activities
- After-work parties
- Team-building events
- Free drinks, fruit, freshly pressed juices, a muesli bar and a coffee lounge
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