Avive Solutions, Inc.
is a San Francisco-based privately-held healthcare technology company developing a next-generation automated external defibrillator and software solutions in an effort to significantly increase survival rates from Sudden Cardiac Arrest.

Avive Solutions Inc.

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customer-support

Avive Solutions Inc. is a company dedicated to improving cardiac arrest survival rates through innovative technology. They specialize in the development of AEDs (Automated External Defibrillators) with advanced connectivity features such as 911 integration, real-time data transmission, and wireless automation for maintenance. Their flagship product, the Avive Connect AED, is ultra-portable and designed for various settings including homes, schools, churches, gyms, and businesses. Avive aims to revolutionize emergency response to sudden cardiac arrest by making AEDs more accessible and user-friendly.

Avive Solutions, Inc. is a San Francisco-based privately-held healthcare technology company developing a next-generation automated external defibrillator and software solutions in an effort to significantly increase survival rates from Sudden Cardiac Arrest.

• Own hiring, onboarding, training, and ongoing development of Customer Support team members.
• Implement quality assurance standards and coach agents to maintain best-in-class service levels.
• Serve as an escalation point for complex customer issues, supporting agents with live questions and troubleshooting.
• Oversee daily support operations across phone, email, and live chat channels.
• Act as a direct support agent as needed, especially during peak times or to model best practices.
• Investigate and resolve customer complaints, including approving account adjustments and service accommodations.
• Maintain up-to-date knowledge of all Avive products and services to ensure accurate, confident support.
• Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels.
• Own enterprise SLA compliance, including response time, resolution time, and escalation commitments.
• Lead incident response for high-severity issues, including cross-functional coordination and customer communication.
• Partner with Product, Quality, and Engineering, to build troubleshooting guides, decision trees, and support workflows for technical issues.
• Partner with Finance, Business Systems, and Marketing to improve internal processes and ensure a smooth end to end customer experience.
• Partner with Product and Engineering to influence roadmap decisions based on support insights.
• Update scripts, help center content, and internal documentation based on new learnings.
• Research and evaluate call center technologies to increase efficiency and enhance the customer experience.
• Design and own core Customer Support KPIs (e.g., first response time, resolution time, CSAT, backlog health, reopen rates, deflection).
• Set performance targets aligned to company growth stage and customer expectations.
• Track team performance against service-level and productivity goals.
• Prepare and analyze call center metrics to optimize resource allocation and improve processes.
• Manage team schedules, forecast staffing needs, and ensure adequate queue coverage.
• Lead regular team meetings to review performance, share insights, and reinforce expectations.
• Support outbound follow-up as needed (e.g., onboarding reminders, unresolved tickets).

Customer Support Manager

Customer Support Manager leading and elevating call center operations for AED technology company. Ensuring exceptional customer experience and operational efficiency while managing a high-performing support team.

sdet

• Design and implement automation framework with dedicated hardware fixtures using Pytest.
• Lead end-to-end testing between internal and external systems, connected hardware products, cloud-based databases, and applications.
• Create systems and processes that facilitate automated testing over manual test execution.
• Consider and implement a robust CI for running unit and system level tests.
• Triage defects from opening to closure. Find root causes and implement lasting solutions.
• Write and deliver software project documentation, including software architecture documents, IUVs, design verification test plans, test protocols, and test reports.
• Design, develop and test software tools that aid in development and manufacturing.
• Maintain focus on delivering the highest quality product to our customers.
• Work closely with the firmware development team for a deep and nuanced understanding of implementation detail.

Staff Test Automation Engineer

Testing embedded software from design to commercialization for Avive Solutions, an AED company. Focusing on automation and efficiency in continuous testing processes.

hardware-engineer

• Serve as a technical leader for medical device firmware development and team of engineers
• Design, code, unit test, and debug applications in various software languages including C and C++ embedded programming for bare metal and/or RTOS
• Integrate firmware with embedded systems. Work with microcontrollers (e.g. ARM, PIC32), digital signal processors, and peripheral communication over SPI, I2C, UART, I2S, Single Wire Interfaces, I/O, and USB
• Experience working with wireless communication technologies including BLE, Wi-Fi, GNSS, and Cellular communication
• Experience reading electrical schematics, using basic EE laboratory equipment (e.g. oscilloscopes, logic analyzers, multimeters, power supplies), and system debugging of electronics hardware and firmware systems
• Conduct code reviews, apply metrics for code quality, use secure coding standards, and participate in software verification activities
• Demonstrate solid understanding application of UML, Systems Thinking and state of the art software development practices
• Deliver design documentation, flowcharts, diagrams, code comments and clear testable code 
• Recommend, solicit, and provision COTS software through company approved supplier management
• Assist in software verification and quality assurance procedure development
• Extensive experience working with Git and Jira
• Extensive experience in PCB board bring-up and use of basic EE laboratory equipment
• Experience in an FDA regulated environment applying IEC 62304

Staff Firmware Engineer

Staff Firmware Engineer developing and leading medical device firmware within Avive’s R&D team. Creating embedded systems and optimizing firmware for life-saving products.

qa-engineer

• Provide quality engineering support for manufacturing operations (in-house and contract manufacturing).
• Partner with Manufacturing to establish and maintain robust in-process and final inspection criteria.
• Support process validation activities (IQ/OQ/PQ) and ensure compliance with ISO 13485 and FDA 21 CFR Part 820 requirements.
• Aid in production ramp-up and collaborate cross-functionally to address issues and drive continuous improvement projects.
• Develop and maintain the supplier quality program, including supplier selection, audits, and ongoing performance monitoring.
• Collaborate with Product Development and Manufacturing functions to qualify new suppliers and components.
• Manage supplier non-conformances and corrective actions to ensure timely and effective resolution.
• Ensure compliance with design control requirements (21 CFR 820.30, ISO 13485, ISO14971).
• Author, review, and approve design control documentation (Design History File, risk management files, verification/validation protocols and reports).
• Support design transfer activities to manufacturing.
• Collaborate with cross functional teams to ensure design and manufacturing changes are assessed and implemented according to applicable regulations.
• Champion for quality initiatives and improvements.
• Performs gap assessment of external standards.
• Lead root cause investigations and implement effective corrective and preventive actions (CAPAs).
• Support internal and external audits.
• Supports regulatory submissions as needed.

Staff Quality Engineer

Quality Engineer supporting medical device manufacturing and development to ensure product quality and regulatory compliance. Collaborating with cross-functional teams to drive continuous improvement and regulatory adherence.

performance-marketing

• Own Avive’s demand generation strategy: Translate go-to-market objectives into scalable, marketing programs across key customer segments and personas with the primary objective to build pipeline, with a big focus on driving top of funnel via Marketing Qualified Leads (MQL’s).
• Lead and manage a team of Growth Marketing Managers: Hire, mentor, and develop a high-performing team responsible for executing pipeline-building programs in alignment with sales goals. Provide coaching, strategic guidance, and day-to-day support.
• Campaign execution: Lead integrated, multi-channel campaigns leveraging email, paid social, SEM, webinars, virtual/in-person activations, direct mail, and more.
• Account-Based Marketing (ABM): Build and scale ABM programs targeting strategic accounts across public safety, local government, K-12, higher ed, and enterprise organizations.
• Pipeline impact: Partner with Sales to define pipeline goals, implement campaign tracking infrastructure, and optimize programs to meet MQL and revenue contribution targets.
• Performance analytics: Analyze campaign performance data to assess impact, identify optimization opportunities, and present clear, actionable insights to stakeholders.
• Sales alignment: Collaborate with Sales leadership and BDR teams to align on ICP, messaging, campaign follow-up, and sales enablement materials.
• Marketing operations: Work with RevOps and Marketing Ops teams to enhance our marketing and lead generation tech stack, improve lead scoring/routing, and automate workflows.
• Content & messaging: Partner with Product Marketing and Content to develop persona-specific messaging, compelling assets, and conversion-optimized landing pages to support top of funnel pipeline growth.

Director of Demand Generation

Director of Demand Generation at Avive Solutions managing B2B marketing campaigns. Building demand and pipeline growth across public safety and government sectors.

• Perform failure analysis on electromechanical devices returned with alleged malfunctions utilizing design documentation, system log data, software tools, manufacturing lot records, and lab / bench equipment.
• Generate complaint investigation reports, perform risk assessment and escalate any reportable and field safety issues.
• Investigate internal nonconformances of components, assemblies, and manufacturing processes.
• Collaborate with product development, software and manufacturing functions in analysis of product hardware and software failure modes.
• Work with Customer Success team on creating troubleshooting guides, customer follow ups and communications related to alleged complaints and customer feedback.
• Support development of methods and procedures for inspecting, testing and evaluating products.
• Generate monthly complaint and nonconformances metrics and data analysis.
• Support the quality processes for Management Review, Audits, CAPAs, and process improvements as needed.

Quality Engineer, Failure Analysis

Quality Engineer at Avive analyzing and reporting on product failures to improve safety and quality. Collaborating with multiple teams in a growing AED company.

Avive Solutions Inc.

About the company

Open jobs

6 jobs found

Customer Support Manager

Avive Solutions Inc.

Staff Test Automation Engineer

Avive Solutions Inc.

Staff Firmware Engineer

Avive Solutions Inc.

Staff Quality Engineer

Avive Solutions Inc.

Director of Demand Generation

Avive Solutions Inc.

Quality Engineer, Failure Analysis

Avive Solutions Inc.