Manager, Technical Support leading technical support operations at an AED technology company. Focused on troubleshooting and improving customer experience across hardware and software platform.

Avive Solutions, Inc.
is a San Francisco-based privately-held healthcare technology company developing a next-generation automated external defibrillator and software solutions in an effort to significantly increase survival rates from Sudden Cardiac Arrest.
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Manager, Technical Support leading technical support operations at an AED technology company. Focused on troubleshooting and improving customer experience across hardware and software platform.
Technical Support Engineer resolving complex issues in real - time for connected hardware and software platform. Collaborating with customers and internal teams to improve system reliability and documentation.
Senior Firmware Engineer developing and leading embedded firmware systems for medical devices. Collaborating in R&D organization to enhance response to sudden cardiac arrest.
Embedded Testing Engineer testing embedded software for Avive's AED technology. Leading quality engineering practices and ensuring compliance with regulatory requirements.
IT Infrastructure and Security Administrator overseeing management and maintenance of IT systems at Avive Solutions. Focused on user devices, networks, and authentication systems.
Customer Support Manager leading and elevating call center operations for AED technology company. Ensuring exceptional customer experience and operational efficiency while managing a high - performing support team.
Testing embedded software from design to commercialization for Avive Solutions, an AED company. Focusing on automation and efficiency in continuous testing processes.
Staff Firmware Engineer developing and leading medical device firmware within Avive’s R&D team. Creating embedded systems and optimizing firmware for life - saving products.
Quality Engineer supporting medical device manufacturing and development to ensure product quality and regulatory compliance. Collaborating with cross - functional teams to drive continuous improvement and regulatory adherence.
Director of Demand Generation at Avive Solutions managing B2B marketing campaigns. Building demand and pipeline growth across public safety and government sectors.
Quality Engineer at Avive analyzing and reporting on product failures to improve safety and quality. Collaborating with multiple teams in a growing AED company.