Trainer developing and maintaining HVAC training programs for Granite Group Wholesalers. Responsible for facilitating training and evaluating effectiveness of educational materials.
About the role
- Trainer & Technical Support managing educational materials and training for HVAC products at Granite Group Wholesalers LLC. Collaborating with internal teams and providing technical support to customers and employees.
Responsibilities
- Develop, implement and maintain educational materials for HVAC product and services training
- Prepare sales aids, stock lists, match up forms etc for internal and customer use
- Schedule, organize, facilitate and deliver training for branch personnel and customers
- Update HVAC certification programs as necessary
- Monitor HVAC training programs to evaluate effectiveness and recommend modifications
- Function as internal consultant on HVAC product lines to assess, measure, and enhance employee performance
- Respond in a timely manner to customers and TGG associates seeking technical support
- Visit job sites with customers and vendors when necessary
- Maintain records of HVAC training activities and employee attendance and progress
- Track income and expenses for all training
- Coordinate learning delivery through multiple mediums
Requirements
- Become certified trainer in vendor training programs (Kohler, Mitsubishi)
- HVAC industry knowledge
- Ability to monitor and evaluate training programs
- Familiarity with Wrightsoft
- Strong organizational skills
- Teaching or training experience
- Communication skills
- Ability to collaborate with various departments
- Technical support experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
HVAC Trainer & Technical Support at Granite Group Wholesalers developing and implementing training for HVAC products. Facilitating learning delivery and maintaining educational materials for internal teams and customers.
Technical Support Advocate providing hands - on support for Boldr's platform issues. Troubleshooting and resolving technical challenges while ensuring customer satisfaction.
Technical Support Specialist resolving customer technical queries and collaborating with various teams at Boldr. Passionate about providing outstanding client satisfaction and improving product processes.
Tier 2 Technical Support Specialist helping a Canadian fintech streamline payment solutions and improve service through automation and documentation.
Senior Technical Analyst Lead at Allianz delivering robust, scalable solutions in life insurance systems. Leading teams and ensuring technical alignment with business goals.
Technical Support Specialist in automated door and gate systems at Ditec. Providing troubleshooting, customer support, and repairs in Oberursel.
Technical Field Support Analyst providing IT support for Canadian Blood Services operations. Responsible for coordination and management of IT support services and field operations in Brampton, Ontario.
Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
Technical Support Analyst responsible for onboarding partners and ensuring technical excellence in Digital Cash ecosystem integrations. Collaborating with internal teams and providing advanced API support in São Paulo.