Senior Support Engineer providing complex 3rd Level Support at Delegate Technology for software solutions. Analyzing and resolving technical issues while working closely with Core Products Team.
About the role
- Ingénieur Support Technique spécialisé dans les moteurs diesel chez Liebherr. Responsable de l'assistance technique et de l'amélioration continue des produits avec des déplacements chez les fournisseurs.
Responsibilities
- Join the Technical Support team within Liebherr Mining’s After-Sales Service
- Provide technical assistance to Customer Support, Warranty, and Product Support Representatives
- Maintain regular follow-up with suppliers and participate in meetings with dealers
- Address reliability and performance issues of diesel engines
- Analyze field feedback and contribute to continuous product improvement
- Lead anomaly tracking and manage improvement projects (PIR)
- Coordinate corrective actions with internal teams and suppliers
- Participate in new development activities related to engines and associated systems
- Travel primarily to suppliers and, when required, occasionally to customer sites
Requirements
- Master’s degree (BAC+5) or significant experience in diesel engine maintenance and reliability
- Professional proficiency in English; German language skills are a plus
- Proven experience in diesel engine maintenance
- Ability to analyze and synthesize complex technical issues
- Comfortable working across multidisciplinary teams and with external partners
Benefits
- Holiday bonus
- Profit-sharing
- Holiday vouchers
- 13th month salary
- Percol
- Active works council and employee committee
- Strong health and welfare coverage (90% employer-paid)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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