Customer Service Executive handling customer telephone enquiries and supporting HKT financial services related follow up activities. Following procedures to safeguard company image and deliver professional resolution.
About the role
- Sales and Customer Service Consultant at Medibank helping customers choose the right health cover. Engaging with the community across multiple channels including in-store, online, and over the phone.
Responsibilities
- Help customers choose the right health cover and services.
- Support them across multiple channels – in-store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.
- Solve everyday challenges and share ideas to improve how we work.
Requirements
- Great at building rapport and explaining things clearly.
- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.
- Detail-focused and committed to protecting customer privacy.
Benefits
- Flexibility
- Work in-store, from home, on-site with partners, and out in the community.
- Health & wellbeing WorkBetter by Medibank – access virtual GP consultations, psychology support, health coaching and more.
- Subsidised private health insurance + fully subsidised Healthy Living Extras.
- Good Health Day – an extra day each year to recharge.
- Holistic wellbeing support including health assessments, pregnancy and parenting support, and 24/7 Employee Health Support Line.
- Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave and more.
- Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
- Inclusive culture: Seven Employee Networks supporting belonging and inclusion.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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