Sourcing Support Specialist responsible for efficient processing of sourcing quotes at Grainger. Utilizing supplier network and providing exceptional customer service for order fulfillment.
About the role
- Loaner Customer Service Administrator I at Arthrex responsible for customer service and loaner coordination. Join a global medical device company dedicated to Helping Surgeons Treat Their Patients Better™.
Responsibilities
- Build relationships with customers, sales reps, agency personnel and various internal departments developing a sense of integrity and provide a high standard of customer service.
- Coordinate with customers to provide loaner sets; determine set availability; enter orders; arrange for shipping; ensure timely delivery and return of loaner sets; document and maintain detailed notes in system orders; communicate issues to customer/agency regarding loaner sets that are returned/received; review weekly late loaner due dates fee billing.
- Run open order report and review the daily loaner priority list to ensure all loaner orders have been processed and shipped.
- Review all loaner extension requests and determine if the agency or customer is eligible for an extension.
- Work with Loaner Logistics related departments (receiving, cleaning and loaner inspection techs) and liaison with field logistics, agency billing, product management and AR departments as needed.
- Communicate and collaborate with Loaner Customer Service manager and supervisor when important loaner issues arise.
- Monitor LOANCONS billing processes and ensure all loaner billings are processed in a timely manner, communicate with loaner logistics team on loaner billing discrepancies; identify any issues and report to IT BRM when discovered.
- Investigate and address customer/agency issues and identify solutions in a timely manner.
- Ensure Arthrex Quality Management policies are followed and continually communicate these standards amongst the Loaner Customer Service Team.
Requirements
- High school diploma or equivalent required
- Bachelor’s Degree preferred
- 1 years Customer Service experience required
- Ability to develop a general knowledge of all aspects of the Loaner Customer Service team processes and procedures.
- Ability to work in a fast-paced, ever changing environment.
- Possess a high level of attention to detail.
- Develop a thorough understanding of SAP.
- Customer Service background.
- Coachable, Team player, self-motivated.
- Work extended hours, if needed.
- Basic level of Microsoft Office, Excel, Word, PowerPoint, OneNote and Outlook email experience.
- Develop the ability to work independently and effectively with internal and external customers.
- Develop the ability to verbally communicate ideas and issues effectively to other team members and management.
- Develop and master general knowledge of industry practices, products sold or loaned by the company, customer service skills, and quality standards.
Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Specialist driving continuous improvement initiatives in customer relations at NIO. Focusing on innovation and efficiency in operational performance while leading analytical projects.
Wealth Planning Support Specialist at TD providing wealth planning advice and support to advisors. Engaging with advisors and clients to enhance wealth planning quality and compliance.
Customer Experience Team Manager in Givaudan supporting sales and development teams with internal and external customer experiences in Shanghai, China.
Customer Service Specialist supporting Office Coffee Sales division for Lavazza, enhancing customer experience and managing logistics amidst high - quality coffee brands.
Responsible for leading customer service team in Marseille at Sonepar Climate. Focus on performance indicators, team development, and customer satisfaction.
Sales Support Representative for Tools, Fasteners, and Safety products with Cooper Electric, engaging with contractors and driving sales conversion. Requires experience in sales with a focus on customer needs and product communication.
Customer Service Representative assisting customers over multiple channels at Summit Electric Supply. Responsible for developing customer relationships and providing product solutions.
Teamleitung Vertrieb im Kundenservice verantwortlich für Servicequalität bei Sonepar in Darmstadt. Strategische & operative Führung des Innendienstteams zur Effizienzsteigerung und Kundenzufriedenheit.
Customer Service Apprentice at Neogrid providing support through various channels. Engaging with clients to resolve queries and supporting business metrics.