Customer Service Specialist driving continuous improvement initiatives in customer relations at NIO. Focusing on innovation and efficiency in operational performance while leading analytical projects.
About the role
- Sourcing Support Specialist responsible for efficient processing of sourcing quotes at Grainger. Utilizing supplier network and providing exceptional customer service for order fulfillment.
Responsibilities
- Responsible for efficient and accurate processing of sourcing quotes to maximize the opportunity for order conversion
- Leverage supplier network to identify proper source for product, negotiate cost, and price competitively
- Follow standard work procedures to ensure timely processing of high volume of quotes
- Act as primary contact to Field Partners in handling Sourcing inquiries through incoming calls or emails
- Provide Field Partners with extended service by reactive and proactive resolution of Sourcing Orders Fulfillment issues and transaction discrepancies
- Sources products with a focus on total opportunity and balance of GP and revenue to contribute higher earnings
- Makes purchasing and pricing decisions based on customer need, market and competitor conditions, product specifications, supplier strategy, and business policy
- Identifies sources for product/services in support of customer requests in a timely manner
- Ensures proper product selections, matches, and/or alternatives at the best possible cost
- Maintains existing supplier relationships and initiates potential new supplier relationships
- Understands all support roles and avoids creating backend issues
- Possesses strong ability to negotiate with suppliers and convey pricing logic to internal partners
- Executes standard work processes and utilizes tools provided to make sound decisions
- Helps improve processes and tools by using continuous improvement techniques
- Provides exceptional customer service to resolve issues and to improve opportunity conversion rate
- Proactively communicates with all stakeholders on status of opportunity
Requirements
- BA/BS or equivalent
- Minimum of 2 Years of experience in Sourcing/MRO preferred
- MRO product knowledge preferred
- Excellent negotiation skills
- Strong oral and written communication
- Demonstrated excellence in customer service skills
- Proficiency in ERP systems, interfaces, PC applications, e-mail, and internet search and navigation
- Demonstrated capability to multi-task in fast-paced team environment
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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