Customer Service Apprentice at Specsavers spending 13 months building skills in a paid role. Welcoming customers and providing style advice in a supportive environment.
About the role
- Customer Service Executive handling customer telephone enquiries and supporting HKT financial services related follow up activities. Following procedures to safeguard company image and deliver professional resolution.
Responsibilities
- Handle customer telephone enquiries and provide resolution in daily operations
- Support HKT financial services related follow up activities
- Follow the pre-set procedures and workflows properly, complete the job in a professional manner
- Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties
- Discharge duty in a positive attitude so that company image can be safeguarded at all times
- Carry out any ad hoc duties whenever appropriate to meet business needs
Requirements
- HKCEE/ HKDSE or above
- Good command of both written and spoken English and Chinese
- Strong with customer services skills, telephone manner and communication skills
- Knowledge in computer applications e.g., Internet, Microsoft Office
- Customer-oriented, Pro-active, willing to learn, able to work independently
- Shift duty is required for 8:00 - 00:00 (Monday to Sunday)
Benefits
- Retirement Scheme: MPF
- Staff discounts
- Gratuity*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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