Customer Care Representative providing exceptional customer service at Connect Hearing in Chilliwack, managing appointments and client relationships while supporting Hearing Care Professionals.
About the role
- Billing Support Specialist at Jobber resolving billing inquiries and driving customer retention through meaningful conversations and consultative approaches.
Responsibilities
- Respond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standards
- Lead confident, value-driven conversations with customers considering cancellation or downgrade
- Use a consultative approach to understand root causes and influence positive customer outcomes
- Proactively engage escalated or at-risk customers, taking ownership of complex situations and driving resolution
- Partner with cross-functional teams to share trends and insights that improve customer experience and reduce churn
- Adapt quickly to evolving processes, tools, and product updates in a growing environment
- Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!
Requirements
- A track record of thriving in high-volume, customer-facing environments
- The ability to influence outcomes
- Strong verbal and written communication skills
- A results-driven mindset
- Resilience and composure
- Strong problem-solving ability
- Adaptability in a growth environment
- Reliability and accountability
- Confidence with technology
Benefits
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
- Matching in RRSP, TFSA or FHSA
- Stock options
- A dedicated Talent Development team
- Access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Representative delivering exceptional service at Connect Hearing clinics. Scheduling appointments, managing client accounts, and supporting third - party billing operations.
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