Hybrid Director, Client Management

at Jellyfish

• Job title: Director, Client Management
• Job type: Full Time
• Experience level: Lead
• Salary: $130,000 - $165,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, New York City, United States

About the role

• Account Director at Jellyfish responsible for client success and profitability. Collaborating with diverse teams to drive innovation and growth for clients in digital marketing.

Responsibilities

• Ensure best-in-class delivery to clients by demanding excellence and ensuring that work is accurate, bespoke to client and impactful to clients
• Keep a comprehensive understanding of the service your client is using including robust media knowledge, a thorough understanding of the production/creative process etc.
• Drive cross-team collaboration to deliver integrated, client-centric solutions
• Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction
• Lead QBRs with the cross functional teams and support the execution of client growth plans
• Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc
• Optimize team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve
• Drive client growth by achieving set targets and identifying expansion opportunities
• Stay ahead of industry trends and contribute to marketing and innovation efforts
• Mentor and support SAMs and AMs to foster a high-performing team
• Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation
• Strengthen client relationships through engagement in events, webinars, Thought Leadership and case studies
• Provide strategic guidance and develop high-quality briefs aligned with client objectives
• Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention
• Support onboarding and development of new hires with structured training plans

Requirements

• Ability to build teams and scopes fit for client purpose, and know how to optimize to improve profitability and outputs
• Experience in participating in new business. Have a POV on pitch narrative, support and partner with Growth team on end-end process
• Technical excellent experience in ‘bent’ (e.g. media/production) with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities
• Experience using platforms like Google Analytics to analyze performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI
• Ability to anticipate client needs, proactively identify opportunities, and drive results
• Ability to align Jellyfish’s solutions with client business objectives and drive account growth
• Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
• Proven ability to guide and support junior team members, fostering professional growth and development.

Benefits

• You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
• Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
• Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
• Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
• Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.