Hybrid Senior CRM Consultant – m/f/d

at itelligy - digital experts GmbH & Co. KG

• Job title: Senior CRM Consultant – m/f/d
• Job type: Full Time
• Experience level: Senior
• Salary: €48,000 - €96,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Freiburg im Breisgau, Germany

About the role

• Senior CRM Consultant responsible for CRM strategies and implementations, enhancing client efficiency through digital transformation initiatives at itelligy.

Responsibilities

• Strategic consulting: You analyze clients' business processes and develop forward-looking CRM strategies using HubSpot and Dynamics 365.
• Implementation & architecture: You take responsibility for complex CRM implementations, interface designs and integrations into existing system landscapes.
• Process and efficiency improvement: You design tailored sales, marketing and service processes and deploy automations to maximize productivity and data quality.
• Project leadership & accountability: You independently lead (sub-)projects, taking ownership of budgets, timelines and quality assurance.
• Mentoring & team enablement: You support junior consultants in their development, share your knowledge within the team and contribute to a sustainable knowledge culture.
• Innovation & best practices: You identify trends, new features and integrations that deliver real value to our clients.

Requirements

• Several years of professional experience in CRM consulting or digital transformation — ideally with a focus on HubSpot and/or Dynamics 365.
• Deep knowledge in designing, implementing and optimizing CRM systems and embedding them into complex IT landscapes.
• Experience in project management including client management, stakeholder communication and reporting.
• Strong communication skills — you confidently engage clients in workshops and presentations in both German and English.
• Entrepreneurial and analytical mindset with a high degree of initiative.
• Technical understanding of interfaces (APIs, middleware) and integration scenarios; programming skills are a plus but not required.

Benefits

• Exciting projects: Challenging digitalization projects with well-known clients across various industries.
• Scope to shape your role: You work in an environment where initiative and innovation are encouraged.
• Personal development: Access to training, certifications and opportunities to take on a lead role.
• Hybrid working: We believe in the benefits of flexibility and offer the possibility to work remotely while valuing in-person meetings for creative processes.
• Generous vacation policy: 28 days of annual leave plus public holidays and an extra bonus day for special occasions, such as your birthday.
• Work–life balance: Benefit from flexible working hours to balance your professional and personal needs.