About the role

Technical Services Manager leading Technical Services team to support pre- and post-sale activities at Ironclad. Responsible for demo engineering, proposal responses, and product expertise.

Responsibilities

Team Leadership & Management: As a first line leader, mentor and manage the Technical Services team, ensuring the high quality delivery of key team functions. Oversee the recruitment, development, and performance of the team. Continue to evolve job families and competencies as necessary.
Demo Engineering: Delivering compelling product demos is essential for winning deals and educating prospects, customers, and analysts. We must provide standard demos that showcase key capabilities and common customer scenarios, as well as tailored demos for strategic or high-value opportunities.
RFx and Questionnaire Responses: Responding to Requests for Proposal (RFP), Requests for Information (RFI), and security questionnaires is a critical part of our sales process for CLM solutions.
Product Expertise and Product Development Alignment: Maintain deep expertise in the company’s products, services, and the broader CLM landscape to ensure the team’s efforts are aligned with delivering strong customer outcomes.
Operational Rigor and Metrics Oriented Growth: Monitor operational metrics for team performance, engagement, and utilization to ensure team capacity aligns with our goal of reducing Cost of Sale while maintaining high-quality engagements.
Cross Functional Collaboration and Influence: The role intersects with many internal Ironclad teams and functions, and a cross functional approach is critical for success.

6+ years of career experience in sales, pre-sales, or technical consulting for software companies, B2B SaaS preferred
2-4 years of experience in managing proposal response processes for RFPs, RFQs, etc.
2-4 years of experience managing/leading either a pre-sales or technical architecture team
Understanding of cloud architecture and modern platform concepts including SaaS, PaaS, cross-cloud data and process integration, multi-tenancy, etc.
Experience managing the selection and deployment of internal tools to support scalable business processes
Demonstrated partnership with supporting G&A functions to ensure alignment with financial and operational company goals.
Demonstrated ability to maintain relationships and alignment with other internal teams and stakeholders, especially Sales, product and Customer Success.
Outstanding interpersonal skills, along with strong communication skills both verbal and written.
Comfortable traveling for work as needed (up to 25%).

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at