About the role

  • New Arrival Case Manager providing essential support to immigrant and refugee families adjusting to life in the U.S. Engaging in community resources navigation and advocacy within the organization.

Responsibilities

  • Provide essential case management support to new arrival individuals and families
  • Help clients navigate community resources, advocate on their behalf with service providers
  • Connect clients with community to support self-sufficiency
  • Engage in outreach and community engagement to ensure program knowledge
  • Provide pre-planning for new arrivals including connection to housing programs
  • Complete intake of clients to screen for eligibility and complete all intake paperwork
  • Support enrollment in necessary or supportive government programs (e.g. social security, TANF, SNAP, WIC, Medicaid)
  • Support navigation and advocacy with various essential health and social services and resources
  • Meet with clients in their homes as well as in community locations as needed
  • Track individual’s participation and other program metrics
  • Make referrals as needed to both internal IRCO programs or external partners
  • Participate in case reviews with other team members
  • Complete all required closing documentation at case closure
  • Participate in staff meetings, trainings, committees, and other activities to support the sector

Requirements

  • Fluency in English and a 2nd language commonly spoken by immigrants and refugees required. (Dari, Pashto, Ukrainian, Rohingya preferred)
  • Must be able to pass extensive Background Check
  • Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours
  • Experience working with refugee and immigrant communities, particularly new arrivals
  • Experience with case management and resource referral
  • Experience working with individuals and families navigating daily tasks
  • Ability to discuss sensitive topics (e.g. physical health, trauma, mental health, financial insecurity, food insecurity) with care and respect
  • Experience communicating with individuals with various backgrounds, community focused alignments, community traditions, and income and opportunity status
  • Demonstrated ability to work effectively independently and as part of a team
  • Strong computer skills including proficiency in the use of Microsoft programs and applications
  • Strong communication skills in a multilingual, multi-background organization
  • Strong ability to work with multi-background staff in a team setting
  • Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments

Benefits

  • Many flexible working arrangements and schedule
  • Amazing opportunity to work with people who come from all over the world
  • Work that helps your community
  • 3 to 6 weeks of PTO per year
  • 401k match of over 100% on first 5%, immediate vesting
  • 3% match for student loans or college savings
  • 12 Paid Holidays and 1 Floating Holiday
  • Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
  • Employer Paid Life, Short term, and Long-term Disability Insurance
  • Flexible spending account

Job title

New Arrival Case Manager

Job type

Experience level

Mid levelSenior

Salary

$48,600 per year

Degree requirement

High School Diploma

Location requirements

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