New Arrival Case Manager providing essential support to immigrant and refugee families adjusting to life in the U.S. Engaging in community resources navigation and advocacy within the organization.
Responsibilities
Provide essential case management support to new arrival individuals and families
Help clients navigate community resources, advocate on their behalf with service providers
Connect clients with community to support self-sufficiency
Engage in outreach and community engagement to ensure program knowledge
Provide pre-planning for new arrivals including connection to housing programs
Complete intake of clients to screen for eligibility and complete all intake paperwork
Support enrollment in necessary or supportive government programs (e.g. social security, TANF, SNAP, WIC, Medicaid)
Support navigation and advocacy with various essential health and social services and resources
Meet with clients in their homes as well as in community locations as needed
Track individual’s participation and other program metrics
Make referrals as needed to both internal IRCO programs or external partners
Participate in case reviews with other team members
Complete all required closing documentation at case closure
Participate in staff meetings, trainings, committees, and other activities to support the sector
Requirements
Fluency in English and a 2nd language commonly spoken by immigrants and refugees required. (Dari, Pashto, Ukrainian, Rohingya preferred)
Must be able to pass extensive Background Check
Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours
Experience working with refugee and immigrant communities, particularly new arrivals
Experience with case management and resource referral
Experience working with individuals and families navigating daily tasks
Ability to discuss sensitive topics (e.g. physical health, trauma, mental health, financial insecurity, food insecurity) with care and respect
Experience communicating with individuals with various backgrounds, community focused alignments, community traditions, and income and opportunity status
Demonstrated ability to work effectively independently and as part of a team
Strong computer skills including proficiency in the use of Microsoft programs and applications
Strong communication skills in a multilingual, multi-background organization
Strong ability to work with multi-background staff in a team setting
Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments
Benefits
Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
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