Support Engineer for Myfactory customers, ensuring optimal use of ERP Cloud solutions. Handling challenges swiftly to enhance customer satisfaction.
About the role
- MedTech Technical Support Representative handling software patch installations for medical devices. Providing customer support in hospitals and other clinical settings as needed.
Responsibilities
- Install software patch remotely and verify proper functionality post upgrade
- Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies
- Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner
- Effectively documenting all steps taken to service the request in the appropriate tracking system
- Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management
- Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed
- Sets scheduled availability within systems so that notification of new work can be received
Requirements
- Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred.
- High school diploma and 1 year of related experience required
- Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems
- Must possess a valid driver’s license and reliable method of personal transportation to assigned sites
- Strong communication skills and ability to provide exceptional customer support required
- This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
- Must reside in the United States
Benefits
- This position is not eligible for our Medical Benefits.
- Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility.
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