Technical Support Specialist assisting with technical issues of healthcare products and providing exemplary service. Join Capsa Healthcare in enhancing patient care and caregiver workflow.
About the role
- MedTech Technical Support Representative handling software patch installations for medical devices. Providing customer support in hospitals and other clinical settings as needed.
Responsibilities
- Install software patch remotely and verify proper functionality post upgrade
- Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies
- Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner
- Effectively documenting all steps taken to service the request in the appropriate tracking system
- Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management
- Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed
- Sets scheduled availability within systems so that notification of new work can be received
Requirements
- Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred.
- High school diploma and 1 year of related experience required
- Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems
- Must possess a valid driver’s license and reliable method of personal transportation to assigned sites
- Strong communication skills and ability to provide exceptional customer support required
- This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
- Must reside in the United States
Benefits
- This position is not eligible for our Medical Benefits.
- Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Bio Solids Operations Support Engineer managing consultants and contractors in organic waste processing facilities. Responsible for project management and compliance in environmental engineering tasks.
IT Support Technician providing technical support and troubleshooting for connectivity and IT systems. Engaging with field staff and management to ensure efficient operations in a hybrid work environment.
Provide technical support for US customers using Armis products. Resolve pressing technical issues and ensure effective product use in cybersecurity.
IoT Solutions Engineering Specialist at Teltonika managing various telematics solutions. Collaborating on device integration and supporting international clients with technical expertise.
Technical Support Representative assisting with software updates for a medical device manufacturer. Supporting hardware and software inquiries while providing exceptional customer service.
Support Analyst providing assistance for Hybris and Linx systems with a focus on incident resolution and user support. Seeking a proactive professional for a challenging project in a hybrid work environment.
Preparation of surgical pathology specimens at Lexington Health. Managing and maintaining the surgical pathology lab area and ensuring accurate patient information entry.
Technical Support Representative providing advanced technical support to customers experiencing complex issues. Mentoring junior support staff and resolving technical challenges in a call center environment.
Associate Payments Support Analyst at Zelis responsible for system integration and technical solutions. Collaborating with teams to analyze and implement integration processes while ensuring operational efficiency.