Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
About the role
- IoT Solutions Engineering Specialist at Teltonika managing various telematics solutions. Collaborating on device integration and supporting international clients with technical expertise.
Responsibilities
- Work with a range of Teltonika Telematics GNSS tracking devices that integrate technologies such as Bluetooth, CAN bus, RS232/RS485, and 1-Wire
- Recommend integration approaches for implementing our devices across various use cases
- Arrange and define technical tasks for custom development projects and coordinate solution delivery to clients
- Troubleshoot, assist, and advise clients via a dedicated ticketing system or through online meetings and chat as needed
- Communicate with international corporations offering car sharing, rental, fleet management, and other vehicle telematics services
- Collaborate with R&D, Quality Assurance, and Project Management teams to maintain projects and ensure timely delivery of solutions to clients
- Opportunity for business trips to visit clients and support direct implementation of Teltonika devices in their use cases
- Support colleagues and customers by preparing wiki documentation and delivering training
Requirements
- Excellent communication skills, with fluent written and spoken English (additional languages are an advantage)
- Education or prior work experience in telecommunications, electronics, computer science, or engineering
- A passion for helping others, a caring attitude, and a willingness to grow and broaden technical knowledge
- Analytical and creative problem-solving skills and a troubleshooting mindset
- Understanding or basic knowledge of telecommunications technologies (2G, GPRS, 3G, 4G), CAN bus, and BLE
- Familiarity with ticketing platforms (e.g., Jira, GitLab, OpenProject, ServiceDesk) is an advantage
- Customer service experience is an advantage
Benefits
- Cartão Caju: meal allowance of R$35 per working day, R$750 monthly flexible balance, and an additional R$9 per working day
- Coffee and fresh fruit provided in the office
- TotalPass and SESC membership
- Health insurance, dental care, and life insurance
- Regular office celebrations and events
- Leadership development, including regular external coaching for managers
- Annual employee engagement surveys
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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