Technical Support Specialist assisting with technical issues of healthcare products and providing exemplary service. Join Capsa Healthcare in enhancing patient care and caregiver workflow.
About the role
- Provide technical support for US customers using Armis products. Resolve pressing technical issues and ensure effective product use in cybersecurity.
Responsibilities
- Provide second level support with a focus on US based customers
- Help resolve customers’ most pressing technical issues
- Take ownership of customer cases and troubleshoot issues
- Support customers in maximizing use of products
- Collaborate with other teams to create company-wide impact
Requirements
- At least 2 -4 years of experience in a similar role
- Industry experience in Cyber Security, particularly network security or application security is required
- Experience with enterprise customer accounts is required
- Technical networking knowledge in TCP/IP and the application layer
- Technical experience supporting Linux-based products
- Composing SQL queries and working with Databases
- Working with Docker/Kubernetes-based environments is preferred
- Experience with Scripting languages (Bash, Python or equivalent) is preferred
- BS degree in CS or equivalent is preferred
- Enjoy working with customers using excellent communication and problem-solving skills
- Bonus: experience with ServiceNow
Benefits
- Comprehensive health benefits
- Discretionary time off
- Paid holidays including monthly me days
- Inclusive and diverse workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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