Helpdesk Support Executive responsible for technical support of Library Management and Healthcare Costing Systems. Ensuring system stability and service delivery for users in Singapore.
About the role
- Help Desk Analyst providing world-class IT support at Bal Seal Engineering through troubleshooting and device management.
Responsibilities
- Troubleshoot and resolve software, hardware, and networking support tickets in a timely and professional manner
- Issue, manage, and support employer-issued mobile and computing devices, including smartphones, laptops, USB devices, and related peripherals
- Train employees on the proper use of IT systems and employer-issued devices
- Perform all IT-related tasks associated with employee onboarding and offboarding
- Maintain and update IT protocols, manuals, and other technical documentation
- Provide courteous, prompt, and effective responses to IT support requests
- Perform other related duties as assigned to support IT operations and business needs
Requirements
- High school diploma or equivalent required
- Microsoft certification preferred
- Minimum of 2 years of experience in PC hardware support and repair strongly preferred
- 2 years of experience with Active Directory and Group Policy strongly preferred
- 2 years of customer service experience preferred
- Experience with HelpStar or similar help desk ticketing systems preferred
- Proficiency in PC hardware support, troubleshooting, and repair
- Strong experience managing and supporting multiple mobile device types
- Proficiency with Windows 11, Microsoft Office, Exchange, SharePoint, Active Directory, and Cisco products
Benefits
- medical
- dental
- vision
- short and long-term disability coverage
- accident insurance
- critical illness insurance
- basic and supplemental life insurance
- employee assistance plan
- retirement savings and matching
- other developmental opportunities
Job title
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