Contact Center Quality Manager at IQVIA managing quality operations and processes in a client - facing role. Ensuring adherence to standards and driving team performance for superior customer service.
UI
Hybrid Admissions Call Center Specialist
Posted last month
About the role
- Call Center Specialist engaging potential students and assessing their interest at Universal Technical Institute. Focus on driving enrollment and scheduling personalized campus visits.
Responsibilities
- Engage with potential students through outbound calls and other communication channels, assess their eligibility and interest, and schedule personalized campus visits
- Master the details of our education program offerings, campus locations, and admission standards to confidently promote them
- Work efficiently from activity queues in Dynamics CRM, documenting interactions to ensure a streamlined process
- Consistently meet daily, weekly, and monthly engagement and conversion targets
- Other duties as assigned
Requirements
- A fast-paced achiever who thrives on meeting and exceeding goals
- A persuasive communicator with the ability to build rapport quickly and turn interest into action
- Someone who is proactive and relentlessly focused on driving results
- Must be able to commit to a hybrid work schedule, with 3 days in-office
- Must be available to work Monday - Friday or Tuesday - Saturday 9:00am - 5:30pm
- High school diploma or GED
- Previous sales and call center experience a plus!
- Bilingual (English/Spanish) skills a plus
Benefits
- Paid Training
- Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
- Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
- Retirement Matching : 50% match on the first 6% of your contributions after 90 days
- Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
- Competitive Insurance : Health, vision, and dental coverage for you and your dependents
- Pet Insurance : Competitive coverage for your furry family members through ASPCA
- Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment
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