Hybrid Computer User Support Technician – 1-Year Contract

at InnPower Corporation

• Job title: Computer User Support Technician – 1-Year Contract
• Job type: Contract
• Experience level: Junior, Mid level
• Salary: CA$32 - CA$38 per hour
• Degree requirement: Associate's Degree
• Tech skills: Cloud, SQL
• Location requirements: Hybrid, Innisfil, Canada

About the role

• Computer User Support Technician responsible for maintaining computer systems at InnPower in a hybrid work environment. Supporting employees with IT services and troubleshooting issues.

Responsibilities

• Assist with requests for information technology services, repair or support requests, complaints, and inquiries.
• Document user calls issue resolution, and related processes and procedures.
• Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location.
• Recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs.
• Support common business and productivity software.
• Develop and assist in maintaining required technical documentation and knowledge base.
• Provide support to team members to ensure optimal functioning of all Information Systems.
• Make recommendations to other team members on various aspects of the IT operation to improve reliability and efficiency.
• Ensure confidentiality of customer information and company information.
• Verify functionality of hardware and software components.
• Liaise with third party hardware and software support personnel as required.
• Other duties as assigned.

Requirements

• 3-year diploma in Computer Systems Technology or equivalent.
• 2+ years’ experience in computer networks.
• 2+ years’ experience of current operating systems.
• Strong sense of discretion and confidentiality required.
• Understanding of IT principles including Service Management.
• Experience with troubleshooting hardware and software problems (Servers, PC, Client Server, Windows 11, Microsoft 365 etc.).
• Good understanding of networking and network security.
• Strong arithmetic and data analysis ability.
• Working knowledge of Microsoft Windows, Active Directory, SQL Server and cloud applications.
• Excellent attention to detail and multi-tasking ability.
• Passion for assisting others and problem-solving.
• Capable of working independently, or collaboratively on a team.

Benefits

• Excellent pension program!
• Employee Assistance Program for mental health & wellbeing!
• Flexible company that offers hybrid work!