Senior Sales Operations Manager overseeing operations for Adobe's Americas Digital Media Sales team. Collaborating with sales leaders to drive success, optimize operations, and enhance performance.
About the role
- Sales Operations Manager for Innovative Solutions optimizing sales systems and executing go-to-market initiatives. Collaborating with teams to drive revenue growth and improve efficiency in sales processes.
Responsibilities
- Take leadership's GTM strategy and break it down into specific projects with clear deliverables and timelines
- Own project plans, track progress, identify blockers, and ensure on-time delivery of GTM programs
- Run weekly syncs to prioritize work, assign tasks, and remove obstacles for the revenue operations team
- Build and maintain project documentation including status reports, implementation guides, and process maps
- Maintain expert-level working knowledge of Salesforce.com to evaluate requests, troubleshoot issues, and provide technical guidance
- Partner with Salesforce Administrator on complex configurations, flow builds, and system integrations
- Test system changes, validate data integrity, and QA new configurations before rolling out to sales team
- Manage relationships with sales tech vendors (Outreach, ZoomInfo, DocuSign, HubSpot, etc.) and coordinate technical implementations
- Analyze current sales workflows to identify bottlenecks, redundancies, and opportunities for improvement
- Build and refine sales processes including contracting process, lead routing, opportunity management, and deal approval workflows
- Create and maintain sales playbooks, templates, email sequences, and other enablement materials
- Train sales reps on process changes, new tools, and system features to drive adoption
- Work with Sales Operations Analyst to build reports and dashboards
- Track project outcomes and communicate results to leadership with clear metrics and ROI analysis
Requirements
- 5-8 years experience in Sales Operations or Revenue Operations roles with increasing responsibility
- Certified Salesforce.com Administrator required (Advanced Administrator preferred)
- Proven track record managing multiple concurrent projects and delivering results on time
- Experience in B2B technology sales environment, preferably cloud services, IT consulting, or professional services
- Strong proficiency with Salesforce flows, validation rules, custom objects, process builder, and integrations
- Working knowledge of sales tech stack (Outreach, ZoomInfo, DocuSign, PandaDoc, etc.)
- Background with AWS or cloud technology sales cycles a plus
- Experience working with AWS ACE Integration, AWS Funding Programs, and/or AWS Marketplace all a major plus
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