HR Business Partner managing personnel operations and legal compliance at an energy infrastructure company. Collaborating with management and staff on HR processes and personnel matters.
About the role
- HR Shared Services Specialist acting as a point of contact for employee inquiries. Supporting HR processes in a hybrid and international work setting.
Responsibilities
- Serve as the first point of contact for employee and manager inquiries via phone, chat, and ticketing systems.
- Provide support on HR processes, policies, tools, and services.
- Resolve issues using internal systems, knowledge bases, and established procedures.
- Ensure clear communication and high-quality service delivery across multiple countries.
- Guide users toward self-service solutions and first-contact resolution whenever possible.
- Handle challenging interactions professionally and manage concerns with empathy.
- Monitor open cases and proactively communicate updates.
- Maintain accurate documentation and system records.
- Collaborate with internal teams to resolve complex cases.
- Identify recurring issues and support continuous process improvement initiatives.
- Ensure confidentiality and compliance with data protection regulations.
- Prioritize workload to meet service level and performance targets.
Requirements
- Bachelor’s degree or equivalent experience (preferably in Business, Communications, or Customer Service).
- Minimum 1 year of experience in HR support, contact center, customer support, or shared services environment.
- Experience supporting users via phone, chat, and ticketing platforms.
- Ability to work with multiple systems (CRM tools, internal databases, case management systems).
- Strong attention to detail and ability to follow established procedures.
- Excellent communication and problem-solving skills.
- Strong customer service mindset and conflict resolution skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience handling confidential and sensitive information responsibly.
- Fluency in French and English, with native-level Polish.
Benefits
- Opportunity to join our client’s international team.
- Professional development in a global shared services environment.
- Dynamic and collaborative work environment.
- Competitive compensation and benefits package.
- Training and onboarding support.
- Opportunities for career growth and internal development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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