Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Representative providing support and resolving inquiries for Independent Health members. Engaging empathetically and accurately documenting customer interactions in a hybrid work environment.
Responsibilities
- Provide excellent customer service when responding to customers and de-escalate customers as needed.
- Relay accurate and up-to-date information on policies and procedures and communicate a successful resolution to inquiries.
- Document all calls accurately and timely.
- Escalate issues to the appropriate resources as outlined in policy and procedure guides.
- Meet or exceed all quality, productivity, accuracy, and call identification goals as stated in the most current departmental policy.
- Maintain technical knowledge regarding Independent Health’s contracts and benefits and working knowledge of policies, procedures, and updates daily.
- Attend required training sessions as needed (including remote and onsite learning).
- Provide accurate and up-to-date information to all customers by documenting all pertinent information into appropriate systems to meet regulatory agency standards.
Requirements
- High school diploma or GED required.
- Prior experience and success working in a customer service focused environment required.
- Previous experience working in a call center preferred.
- Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred.
- Excellent written and verbal communication skills.
- Ability to communicate with internal and external customers effectively and efficiently.
- Must be able to work collaboratively.
- Ability to think critically and listen with intent to understand.
- Ability to adapt behavior based on constructive feedback to improve job performance.
- Proficient in problem solving and ability to prioritize accordingly.
- Microsoft Office experience required with the ability to talk and type simultaneously.
- Must demonstrate proficiency in balancing keyboard accuracy with speed, the ability to correctly transmit data, and the ability to work efficiently while producing excellent customer service experiences.
- Strong organizational and time management skills.
- Ability to assume responsibility and maintain confidentiality.
- Strong sense of accountability is required.
- Flexibility to work additional hours as required by department.
- Flexibility in shift assignment required.
- Must have availability to work a shift between 8:00 a.m. and 8:00 p.m. during normal business hours.
- Weekend shifts and holidays may occasionally be required.
- Ability and willingness to meet with customers face to face at alternate locations when business needs require.
- Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.
Benefits
- full range of benefits
- generous paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.