Hybrid Customer Service Representative

at Independent Health

• Job title: Customer Service Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $19 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Buffalo, United States

About the role

• Customer Service Representative engaging members at Independent Health, resolving inquiries and assessing needs while providing exceptional service. Collaborating with a team to meet productivity and accuracy goals.

Responsibilities

• Provide excellent customer service to Independent Health members
• Actively listen and assess needs to resolve inquiries
• Make appropriate process or regulatory determinations
• Research complex issues related to benefits, claims, and eligibility
• Utilize system tools and resources effectively

Requirements

• High school diploma or GED required
• Prior experience in a customer service focused environment required
• Call center experience preferred
• Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred
• Excellent written and verbal communication skills
• Ability to effectively communicate with internal and external customers
• Must be collaborative
• Ability to think critically and listen with intent
• Proficient in problem solving and prioritization
• Microsoft Office experience required
• Proficiency in keyboard accuracy with speed

Benefits

• Full range of benefits
• Generous paid time off
• Opportunity for scorecard incentive