Customer Service Associate handling inbound patient calls for scheduling appointments at a leading vision care provider. Delivering excellent customer service and supporting clinic operations.
About the role
- Join IMMOJECTS as a key organizational player in customer support and office management. Engage in structured communication, coordination, and positive customer relationships.
Responsibilities
- You are the organizational hub in day-to-day operations: customer support (tenants & property owners).
- You are one of the first points of contact for our customers — by email, phone or via our system.
- You ensure requests are recorded, sorted and forwarded to the right place.
- Phone calls — AI-assisted, not constant high-volume calling.
- You handle primarily those conversations where a human is truly needed.
- Office & back-office organization: You keep our office running smoothly.
- Invoice processing & verification: You review incoming invoices, check them for formal correctness and prepare them for accounting and approval.
- Scheduling appointments & meetings: Coordinate internal meetings and support events and team activities.
Requirements
- You are an organizational talent and like things to have their place and processes to run smoothly.
- You willingly take responsibility, work reliably and appreciate clear responsibilities.
- You enjoy customer contact and remain friendly and calm — even when multiple things happen at the same time.
- You think proactively, ask questions when something is unclear, and tackle tasks pragmatically — not theoretically.
- You are tech-savvy and confident with MS Office; new tools (e.g. digital telephony, customer portal, AI assistants) do not deter you but interest you.
- Experience in property management is a plus but not required.
Benefits
- Permanent employment contract with an established, growing family company with clear structures.
- Predictable working hours & part-time that is genuinely part-time.
- Autonomy instead of micromanagement.
- Modern working environment.
- Hybrid working where it makes sense.
- We support you with training, coaching and further education — especially in modern office and administration topics and in using our digital tools.
- Company phone (latest iPhone).
- Bike leasing option.
- Discounted Deutschlandticket (regional public transport pass).
- Attractive employee discounts (Corporate Benefits).
- Fully equipped staff kitchen, fresh fruit and unlimited coffee and drinks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Direct Support Professionals providing care to individuals in a residential setting. High quality direct care services to adults with intellectual and developmental disabilities.
Customer Service Representative assisting clients at Prosperity Bank. Resolving inquiries professionally and maintaining strong relationships in the Customer Service Center.
Customer Service Representative providing excellent service and support for banking clients. Handling inquiries and maintaining relationships in Prosperity Bank’s Customer Service Center.
Assistente de Customer Experience supporting implementation of new clients at Edify. Focused on clarity and organization during onboarding and client transitions.
Bilingual Customer Service Agent managing customer inquiries during weekends for Axented. Supporting users via phone, chat, and email with empathy and problem - solving skills.
Peer Support Specialist providing encouragement to individuals navigating behavioral health challenges. Focused on connection and motivation, using lived experience and motivational interviewing techniques.
Customer Experience Specialist at DentalMonitoring providing support via multiple channels for their innovative SaaS orthodontic solutions. Collaborating with various teams to enhance customer satisfaction.
Customer Service Representative in Berlin focusing on customer support and satisfaction in education services. Engaging with clients through various communication channels to manage inquiries and ensure quality service.
Customer Service Summer Student responsible for managing relationships with Nestlé Ice Cream customers. Collaborating cross functionally to support account management and customer service objectives.