Customer Service Associate handling inbound patient calls for scheduling appointments at a leading vision care provider. Delivering excellent customer service and supporting clinic operations.
About the role
- Customer Service Representative assisting clients at Prosperity Bank. Resolving inquiries professionally and maintaining strong relationships in the Customer Service Center.
Responsibilities
- Responsible for providing excellent customer service and maintaining strong professional relationships.
- Professionally, courteously, and promptly resolves customer questions and/or problems.
- Performs a broad variety of financial services such as opening and closing accounts.
- Assists customers with account inquiries, maintenance, and problem resolution.
- Knowledge and experience with deposit and loan products and services.
- Takes customer calls. Provides excellent customer service. Answers questions and solves problems for customers.
- Maintains and projects the Bank's professional reputation, while adhering to the Bank policies.
- Consistently strives to meet the Customer Service Center’s call quality goals.
- Assists other departments, as necessary. Keeps work area clean, secure, and well maintained.
- Maintains the privacy of customer information.
Requirements
- Associate Degree/Two years of related experience and/or training; or equivalent combination of education and work-related experience.
- 1 year Customer Service experience.
- Preferred knowledge of the Bank products, services, and policies/procedures.
- Excellent communication and public relations skills.
- Excellent computer skills.
- Well organized.
- Ability to work well under pressure.
- Ability to work overtime as needed or required.
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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