Customer Service Representative in Berlin focusing on customer support and satisfaction in education services. Engaging with clients through various communication channels to manage inquiries and ensure quality service.
About the role
- Customer Service Summer Student responsible for managing relationships with Nestlé Ice Cream customers. Collaborating cross functionally to support account management and customer service objectives.
Responsibilities
- Build relationships with customers who have a Nestlé Ice Cream account
- Support the process of bringing new accounts on board
- Collaborate cross functionally with other departments
- Manage business relations and build trusting relationships with Nestlé’s customers
- Present to Leadership at end of term to showcase intern experience
Requirements
- Fully fluent in French & English (written and verbal)
- Enrolled in 2nd, 3rd, or 4th year program, preferably in a business-related discipline
- Pro-active thinker & problem solver
- Superior telephone manner with demonstrated customer service skills
- Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel)
- Experience in Power BI is considered an asset
Benefits
- Access to training and development programs
- Opportunity to gain experience within the company
- Developmental feedback for skill learning
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products
- Additional discounts on various products and services
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